Customer Services Assistant - Bishop's Stortford, United Kingdom - ITVET

ITVET

Verified Company

Bishop's Stortford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Skills

You will need experience of working in a customer services environment and have excellent telephone skills and customer empathy, as well as the likeability factor.

You must have the ability to communicate effectively with clients and colleagues at all levels, and be able to interact with our Service Desk team to ensure that they are delivering an excellent service at all times.

You will need to be passionate about customer care with the ability to handle occasional challenging customer conversations, but always willing to go the extra mile.

The ability to prioritise under pressure is a must.

You will be responsible for maintaining accurate information on customer incident status, ensuring any incident closure is to the satisfaction of the end user and within published SLAs, and report exceptions to internal Management and Account Management.

About ITVET

We have an excellent reputation within our sector, and are growing fast, and just like we care about our clients, we also care about our team.

We offer excellent training opportunities to help develop skills and knowledge. We are offering an excellent salary and benefits package to join our innovative company which is expanding rapidly.

As well as offering excellent remuneration we have a performance based incentive scheme to truly recognise and reward our staff.

If you are the kind of person that lives every day with a smile on your face, and in turn can help keep our clients happy by offering the highest possible standard of customer service, then we would like to hear from you.

Salary:
£22,672.00-£25,000.00 per year

Benefits:

Additional leave
Casual dress
Company events
Company pension
Discounted or free food
Free parking
Gym membership
Onsite parking
Private medical insurance
Sick pay
Work from home

Schedule:

Monday to Friday

Supplemental pay types:

Bonus scheme

Ability to commute/relocate:

Bishop's Stortford: reliably commute or plan to relocate before starting work (required)

Experience:

- customer service: 2 years (preferred)

Work Location:
Hybrid remote in Bishop's Stortford

Reference ID:
ITVET Customer Services Assistant