First Line Service Desk Analyst - Derby, United Kingdom - Lorien

Lorien

Verified Company

Derby, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for Service Desk Analysts to join the successful IT support team within the NatWest Group providing 1st line technical support to a user base of over 65,000 colleagues.

You will be part of a diverse team who are at the forefront of the Banks digital strategy, supporting colleagues via web-chat and telephone.

You'll be working from home 4 days a week and provided with the equipment you need, plus for one day a week you will head to our new office with free parking to join the rest of the team to collaborate.

What you will be doing:

Provide a single point of contact to internal colleagues reporting IT related issues**:
Diagnose and resolve technical issues using your problem-solving skills and questioning techniques**:
Obtain both technical information and business impact to minimise downtime to colleagues**
The Skills you will need:
A passion for customer service**:
Ability to flex your communication, both written and verbal**:
Previous service desk experience and understanding of working to KPI's is an advantage**:

skills need but not essential as training is provided

What we will offer in return:

Day rate ranges up to salary £11
Opportunity to move to a Permanent role after 6 months with salary from £22,550 per annum + benefits
6 weeks paid training

Carbon60, Lorien, SRG - the Impellam Group STEM Portfolio is acting as an Employment Business in relation to this vacancy.