Customer Services Advisor - Trowbridge, United Kingdom - Danone

Danone

Verified Company

Trowbridge, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the job

Job Title:
Customer Service Advisor - 12 month's FTC hours pw

Location:
Trowbridge (Hybrid Working between office and home)

Salary:
Competitive Salary, bonus and an excellent range of benefits including: discounts with national retailers, 25 days holiday plus bank holidays, private healthcare, up to 12% company pension contribution plus a wide range of flexible benefits to choose from to suit your lifestyle

This is a great opportunity for a 12-month fixed term contract to cover maternity leave If you're looking for a career which will unlock new opportunities, working for a household name in a role where you will make a difference to people's lives, then this is the role for you We are looking for people with great customer service experience, for example, from call centers, retail, hospitality or the care sector.

Danone is a major FMCG company whose mission is to bring health through food to as many people as possible.

Our market-leading consumer brands include Evian, Activia and Alpro, and our Specialised Nutrition products (e.g. Aptamil, Cow & Gate, Fortisip, Complan) which improve the quality of life of thousands of patients across the UK and can even save lives.

Join our customer services, patient centric team to help ensure that all our patients receive their supplies in line with their specific individual requirements as and when they need them.

Working between home and our bright modern offices in Trowbridge, you will be providing the first line of contact to many of our patients and carers within our Patient Services team.

Here at Danone/Nutricia we break the mold of typical call center environments.

Working as part of a friendly, close-knit and supportive team, there are no stuffy scripts or selling involved here We recognise that our people are our biggest asset and we aim to offer a supportive work environment in which colleagues can thrive and progress.

In fact, this role is a great opportunity to learn all about our business and is often the spring-board to other career opportunities within the business

You'll be responsible for:

Providing the highest levels of customer satisfaction and professional customer support
Establishing rapport so you can have meaningful conversations with patients/carers and healthcare professionals to understand how you can help and then providing relevant solutions
Maintaining and updating customer account details
Handling complaints and taking ownership to resolve them
Being the voice of our patients/carers to help us continually improve
Acting with care and integrity making time to resolve queries and building the trust to provide great service.

Working Hours:

We operate shifts on a rota system so you'll be comfortable working hours varying between 8am and 8pm, primarily from 8.45am-5pm, with a couple of early and late shifts per months.

You will also be required to work approximately one in Saturday in every 8-12 week from 9.00-1pm, for which you will receive time off in lieu.

About you

Be as passionate and proud as we are about providing an exceptional customer experience
Be a great listener and communicator, enthusiastic, reliable, resilient, empathetic, calm and reassuring, with a good dose of common sense mixed in
See challenges as an opportunity to find solutions
Possess a good standard of verbal and written English
Be IT literate and completely at ease with using technology and learning new systems
Have excellent time keeping & organisational skills
Be flexible and willing to adapt where necessary, to help the team and for your own personal development.

About us

WE OFFER

Excellent training and support from our training manager and the wider team to succeed and achieve in your new role.
A competitive salary and benefits package including annual bonus, 25 days holiday plus bank holidays (for fulltime employees), generous employer pension contribution of up to 12%, private healthcare cover, life assurance and health screening.
A fantastic range of optional flexible benefits designed to suit your lifestyle including the ability to buy or sell 5 days holiday per year.
Additional noncontractual benefits including when working onsite, such as free yogurts and fresh fruit.
Access to a subsidised canteen and even a subsidised Starbucks
Subsidised gym membership
Cash reimbursements when purchasing our products
Relaxed dress code
Free onsite parking

ABOUT US

Danone is embarking on an exciting global transformation to its strategy and organisational set up and we want you to be part of that journey The importance of eating and drinking healthy nutritional products is stronger than ever and the chance to adapt and evolve through digital transformation is upon us.

We want to embrace these opportunities to build a more agile, integrated and synchronised organisation powered by our people.

We are a leading food and drink company with a fast-growing health-focused