Internal Auditor - Colchester, United Kingdom - Call Assist

Call Assist

Verified Company

Colchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Call Assist specialises in providing 24/7 vehicle assistance services, primarily following a breakdown or accident.

We reach our customers fast by working with our networks of independent Recovery Operators situated throughout the UK and Europe.

Call Assist works with many companies providing a rescue service on their behalf, either behind their brand or under the Call Assist Rescue brand.

Anyone who has broken down on a busy motorway or suffered an accident late at night can relate to our motivation in taking the stress away from our customers and professionally manage the situation in a considerate manner.

With a proven formula and thanks to our team of employees tirelessly delivering an award winning service, our desire to always improve and never become complacent has ensured Call Assist has held long term contracts with many of our key partners.

Our core values are:

We work as a team
We are professional
We are proud of what we do
We are progressive and forwardthinking
We are fully committed to achieving the best for our customers and clients
We are passionate and enthusiastic

To help us to provide the very best service, we are looking for an
Internal Auditor to join our Compliance department.

Role Purpose

In line with FCA regulations, Call Assist Limited is committed to maintaining efficient and effective audit functions to evaluate and contribute to the improvement of risk management, control and the quality of operational and technical processes used by the Company.

Reporting to Head of Governance but as part of the Compliance team, the audit function provides independent, objective, timely and useful information to management to ensure the Company provides services that meet the needs of our customers and can deliver these in an efficient manner.

Inherent within the audit function is the consideration of significant errors, fraud, non-compliance and exposures to:

legal, administrative or regulatory sanctions

- material financial loss
- loss of reputation

Key Tasks

Responsibilities includes:

Review Annual audit plan in conjunction with the Compliance Department
Regular monthly auditing of key areas such as claims, complaints handling, subcontractors, regulatory procedures etc
Organising and conducting adhoc audits as may be required.
Identifying and reporting trends to compliance and senior management
Communication with Managers where trends are identified
Communication with relevant departments where issues may affect the fair treatment of customers
Working with compliance and relevant departments to progress improvements where necessary
Reporting initially to the Head of Governance on both risks identified in the audit and progress of any mitigation measures being undertaken as a result

Key Skills:

Knowledge of internal audit procedures
Regulatory risk awareness
Attention to detail and good organisational skills
Good analytical skills
Basic knowledge of insurance broking
Good understanding of FCA regulations
Excellent communication skills, both written and verbal
Experience providing assurance and feedback to senior management that reflects the needs of the organisation

Salary*:

- **Competitive

Applications:

If you require further information regarding the position, please call Chelsea on

Retention Statement
Call Assist has a continued commitment to protecting the collection and use of personal and sensitive data.

If you wish for your personal and sensitive data to be removed from our systems earlier, please contact us.

Job Types:
Full-time, Permanent

Work Location:
Hybrid remote in Colchester