Client Advisor - London, United Kingdom - Fashion Group

Fashion Group

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Position:

Acting as a Brand Ambassador for Rimowa in Harrods, this role provides world class service by building and maintaining loyal clients to maximize profitable sales.

Ensuring that housekeeping standards personal grooming is exemplary, and stock is handled correctly.

We would like to speak to professionals who are passionate about service, lifestyle and travel destinations

Passion for retail and sales
A commitment to achieving and exceeding targets whilst focusing on the client's needs and experience
Proactive and positive attitude
Excellent personal presentation a Rimowa Brand Ambassador
Understanding of Retail KPIs
A fluent level in English is essential and additional languages are an advantage.

GENERAL DUTIES AND RESPONSIBILITIES

Brand Ambassador

Excite and instill passion and pride for the brand
Embody the brand image for customers and the store team and have an understanding of the brand DNA
Lead by example in demonstrating role model behaviour that is representative of the brand and adhering to the dress codes and appearance guidelines at all times.

General Store VM/ Client Management

Maintain store standards that reflect and adhere to the visual merchandising guidelines promoting the brand image at all times
Enhance customer service standards in store to ensure world class service is delivered at all times.

Sales/ Business Monitoring

Welcome all clients to ensure they feel comfortable in the environment and educate them about the brand
Build and maintain a relationship with them to assist in selecting the right products for them whilst developing a good rapport and offering suitable advice
Introduce additional complementary products targeted to your client and share product knowledge to drive sales and achieve targets
Process the sale in a confident and professional manner whilst maintaining the relationship with the client
Gather and collate the client's CRM details to maintain the relationship and build the client book ensuring a personal followup with the client
Actively drive your product knowledge by keeping up to date with trends, participating in store training, updating yourself on all product lines and searching out relevant information on products and be familiar with the competition
Support control and management of stock in line with management directions
Keep up to date of market trends in the retail industry
Assist with special requests, which include but are not limited to repairs, special orders, returns, etc
Ensure all Company policies and procedures are adhered to.

Profile:

PERSONAL QUALITIES

Good team player and ability to work on own with high levels of motivation
A commitment to achieving and exceeding targets whilst focusing on the client's needs and experience
Excellent personal presentation
A passion for customer service and sales floor focused
Excellent at working and delivering against deadlines and the ability to work under pressure
Proactive and positive in approach
Able to communicate effectively with all internal and external customers
Excellent communication skills both written and oral.