Customer Service Advisor - Preston, United Kingdom - Service Care Solutions - Sales

Service Care Solutions - Sales
Service Care Solutions - Sales
Verified Company
Preston, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Service Care Solutions are currently working alongside an international outsourcing company who are currently looking for a Customer Service Advisor to join the expanding team and support their clients.


ROLE:
Customer Service Advisor


LOCATION:
Preston


PAY RATE:
£19,000 per annum + bonuses





HOURS:
Monday - Friday 12:30pm - 8:30pm & 2:30pm - 10:30pm



Shift Premium:
Hourly rate + 10% extra between 5:30pm - 8:00pm:



Shift Premium:
Hourly rate + 20% extra between 8:00pm - 10:30pm

The Role

Our goal is to:

  • Deliver an effortless customer experience on every interaction
  • Drive continuous improvement to streamline work processes
  • Develop and implement innovative strategies to exceed key organisational goals
This role of the Customer Service Representative is to operate around three key dimensions:

  • Consistently exceed individual KPIs and contribute positively towards overall team performance
  • Respond to change positively and assist Management to identify improvement opportunities in day to day tasks.

Skills, Experience & Attributes

  • Experience of working in a customer service / collections / credit control environment
  • Excellent verbal and written communication
  • Good computer skills
  • Sound judgment and decision making
  • Analytical and problem solving
  • Sufficient mathematical knowledge
  • Attention to detail
  • Ability to multitask and set priorities
  • Knowledge of collection techniques preferable
  • Negotiation skills & conflict resolution
  • Tenacity and resilience
  • Dispute resolution
  • Treats customers as valued, respected, important individuals
  • Actively supports initiatives to improve performance and drive efficiency
  • Delivers expected results, exceeds KPI's
  • Shares best practice with the team
  • Keeps others in the team uptodate
  • Is aware of effect of own behaviour on team morale/results
*Service Care Solutions also offer a referral bonus of upto £250 per successful placement. Please send any referrals to
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