housing resolution specialist - Slough - beBeeResponsiveness

    beBeeResponsiveness
    beBeeResponsiveness Slough

    1 week ago

    Job title: Customer Solutions Advisor

    Description

    Customer Service Representative Role Overview


    This is a customer-facing position that provides professional and responsive service to tenants and service users. The role involves supporting residents with housing-related queries, ensuring timely resolution or appropriate referral.


    Key Responsibilities:



    • First point of contact for residents to log repairs and aid in any queries/questions required.

    • Respond promptly to customer enquiries via phone and email.

    • Resolve issues such as rent queries, repairs, anti-social behaviour, tenancy matters, and general housing services.

    [...]

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