Engineer Dispatcher - Huntingdon, United Kingdom - Infinity Recruitment Consultancy Ltd

Infinity Recruitment Consultancy Ltd

Verified Company

Huntingdon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you have experience of dispatching engineers / technicians to jobs or similar? Are you looking to join a company that will offer the chance of future progression?

Our client based in Huntingdon is seeking an Engineer Dispatcher to join them on a full time permanent basis working a 40 hour working week Monday to Friday 8am-4.45pm or 9.15am-6.00pm pm an advanced rota basis.

This role will offer hybrid working followingcompletion of successful probationary period (3 days in the office, 2 days from home)

Responsibilities

As Engineer Dispatcher, you will be responsible for:

Liaising with customers following a successful claim to arrange technicians to attend their properties for works to be undertaken.
Planning technician diaries and workloads
Making outbound calls to customers to arrange suitable appointment times
Respond to and resolve customer queries
Attend occasional customer visit
During peak periods you may assist in taking business overflow calls to meet SLA's.

Skills required
To be considered for the Engineer Dispatcher position, you will have experience of:

Managing engineer / technician diaries or similar
Allocating workloads
Strong customer service and communication skills
The ability to work to deadlines and prioritise workload.
You will live in and have a good knowledge of the Newcastle areas.

Benefits

Our client offers superb employee benefits including 25 days paid annual leave plus bank holidays, annual bonus, pension, social events, employee assistance programme, career progression.