Workshop Controller - Stockport, United Kingdom - MBA Group

MBA Group

Verified Company

Stockport, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our client, a leading car manufacturer is currently looking for a
Workshop
Controller to join their business based out of their
BMW & MINI
Stockport retail centre.

The client is a family run business that started over 110 years ago and during that time, have sold and repaired cars and bikes across multiple locations in the North West.

The Workshop Controller assigns technicians to jobs ensuring productivity is maximised and that deadlines are adhered to. As the line manager, you are responsible for performance management, coaching and development of the team.

About the role

Keep the technician's efficiency and productivity hours high and on target
Maintaining records of equipment repairs/calibration
Aware of the KPI's of the service department recording daily/weekly/monthly technicians productivity/efficiencies
Help train and develop the team, making sure they all attend the required training sessions
Schedule work to meet customer requirements, taking into account workshop utilisation targets, job complexity and parts availability
To distribute and control the issue of work to the Technicians to maximise quality and overall efficiency
Ability to lead, manage and coach the team making decisions as and when required that create improvement and to achieve daily objectives
To ensure a strong relationship is maintained with the parts department to maximise parts availability
Work with the manufacturer to provide feedback on existing products and services
Aware of the financial KPI's of the service department recording daily/weekly/monthly technicians productivity/efficiencies
This role will require some customer facing and may include road tests and managing query resolution
Is energetic, responsive and proactive when dealing with internal and external customers
Makes day to day business decisions that prioritise customer service
Ability to carry out quality control measures as laid down by the manufacturer and warranty standards are adhered to at all times
Ability to control workshop cost in line with production of work

About you

Have a full UK driving licence
Have good organisational, planning and customer service skills
Relevant experience as a workshop controller at either a main or independent dealership/workshop
Experience in managing vehicle technicians
Work well under pressure
Great vehicle knowledge
Have a drive to succeed and exceed targets