Team Support Lead - Wrexham, United Kingdom - NEC Software Solutions

NEC Software Solutions
NEC Software Solutions
Verified Company
Wrexham, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Company Description

Come join us and make a difference in the world

We're NEC Software Solutions (part of global tech giant NEC Corporation).

While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.


Working with us, you'll be helping our 3,000+ employees push the boundaries of what's possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more.

We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way.

The more we do, the more our customers can do for others. And together, we make a world of difference.

We'd love your help. And we'll support you all the way.


Job Description:


Location:
Wrexham


Contract Type:
Permanent

  • Genuine people person that can nurture effective working relationships with teammates
  • Own and improve performance of small teams of advisors and team leaders
  • Work with 23 team leaders to identify critical actions to ensure stretched goals are achieved by advisors
  • Review and approve daily team performance looking closely at individual performance opportunities for improvement
  • Collaborate with Educator and local Management Team to create informal and formal plans to manage underperformance
  • Complete sickness paperwork and ensure formal process is adhered to in line with policy
  • Update NEC and partner systems with appropriate recoding of performance metrics
  • Supply critical operational inputs and carefully formulate well thought out requests for MI to support operations
  • Maximise actions to overcome fluctuations in short term capacity gaps and support Operations Manager with any requests to onboard and educate advisors
  • Challenge existing operational processes by conducting a 'trial and error' approach to instigate further testing or implementation
  • Manage potential pilot schemes
  • Manage delivery of the skills framework to ensure teammates are educated on certain workstreams at specific trigger points
  • Track and supply critical information linked directly to the business unit that you manage in an agreed dashboard format

Qualifications:

Additional Information

We are proud of the benefits we offer employees of NEC Software Solutions

  • Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
  • 25 days paid holiday with the option to buy/ sell
  • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
  • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
  • A fantastic selection of flexible benefits to suit your individual needs
  • We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life
**OTHER INFORMATION
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