Conference & Banqueting Supervisor - Culloden - Holywood, United Kingdom - Hastings Hotels

Hastings Hotels

Verified Company

Holywood, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.

We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

We are seeking a reliable and enthusiastic person to become part of our Conference and Banqueting Team at the Culloden Estate & Spa

Under the leadership of our Conference & Banqueting Manager, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality.

Hours vary to cover breakfast, lunch, dinner and evening functions.

The rate of pay for this full-time position is £ per annum.

We offer a range of benefits including free staff meals, employee discounts, cash and credit card tips, 29 days holiday plus your birthday and opportunities for career progression and development.

You will also be included in our bonus incentive scheme. To find out more about our benefits click
here

About The Role

To be responsible for the effective supervision of the banqueting staff, to ensure the efficient operation of the department and the delivery of excellent service.
To serve and assist guests attending functions.
To provide the highest standards of service to guests, ensuring all guests needs and expectations are met.
To ensure you and the team are knowledgeable about the facilities and services within the hotel and are proactive in the sale of these to guests.
To ensure any complaints or difficulties are dealt with courteously and in an efficient manner
To set up function and meeting rooms in accordance with guest requirements.
To ensure that function rooms and customer areas are maintained in a clean and tidy manner in accordance with departmental standards
To promote and contribute to a harmonious working environment where all staff are treated with respect and dignity.
To ensure quality standards and procedures are fully understood, implemented and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement.
To ensure company policies relating to cash handling, stock control and stock ordering are implemented and monitored, taking appropriate action to resolve problems.
To ensure all restaurant staff receive the appropriate training to provide effective and efficient service in line with company standards.
To maintain effective communication and relationships with other hotel departments to maintain an effective operation and ensure guest satisfaction.
To ensure the conference and banqueting areas, fixtures and equipment are properly maintained and presented, with the highest standards of cleanliness and housekeeping.
To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and Company policy and procedures.
To ensure the Hotel's compliance with all matters relating to the licensing laws, Customs and Excise Regulations and all other relevant legislation.
Any other duties as required by management.

Required Criteria

Right to Work in the United Kingdom
Good Command of English Language
Educated to GCSE standard or equivalent with grades A-C in English and Maths
Must have previous food and beverage experience
Smart well groomed appearance is essential
Work well under pressure and be a team player

Skills Needed
Hospitality, Bar Skills, Banqueting Skills

About The Company

Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, two stand-alone grill bar/restaurants and two luxury spas.

From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning.

Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do.

Quality in the design of our properties and their upkeep.

Quality in the local sourcing of the food and drink we offer our guests.

And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.

Company Culture
Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff.

It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group.

We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey.

As a result, we are proud to have some of the best staff retention levels in the hospitality industry.

Company Benefits
We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday p