Vehicle Administrator - Birmingham, United Kingdom - Specialist Vehicle Rental

Specialist Vehicle Rental
Specialist Vehicle Rental
Verified Company
Birmingham, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Location - Specialist Vehicle Rental, Kudhail House, 238 Birmingham Road, Great Barr B437AH

Monday to Friday 08:30 - 17:30,

One in four Saturdays 09:00 - 12:00

Specialist Vehicle Rental are nationwide suppliers of dual control, adapted and wheelchair accessible Vehicles.


We are a busy team that manage prestigious and corporate national contracts, so attention to detail and the ability to work in a fast-paced environment is essential.

SVR have a new and exciting role to join our growing team, as part of our ongoing expansion, we have an exciting opportunity for


Rental Coordinator

Responsibilities

Your duties as Rental Coordinator will include but are not limited to:

  • To utilise the fleet of vehicles to ensure the maximum revenue can be achieved
  • To plan routes for the delivery and collection of vehicles using the most costeffective method
  • To manage external service and parts providers ensuring appropriate repair methods are undertaken and replacement parts supplied are of the required standard and cost
  • To ensure all services provided to the customer and any costs associated with the service are recouped within the recharge process following the customer specific guidelines
  • To ensure all job & systems data is recorded accurately and on a timely basis
  • To ensure maintenance schedules and MOT appointments are agreed, accurate and supplied on a timely basis
  • To monitor system data integrity and provide reports as required
  • To act upon system reports and ensure discrepancies are highlighted and resolved
  • To maintain effective response times in relation to call centre duties
  • To offer front line customer support, advice and resolution following enquiries
  • To allocate calls and resources to ensure that all calls are actioned to comply with agreed Service Level Agreement (SLA's) and targets
  • To ensure Key Account customers and management are regularly informed of call progression/ development through to satisfactory resolution
  • To perform administrative duties including call handling and data entry/management using our systems
  • To aid, advise and provide support to your colleagues by utilising your commercial vehicle background and expertise

Key Accountabilities:


  • Ensuring all fleet and associated ancillaries under your control are compliant within either customer, legislative or manufacturers guidelines
  • Demonstrating a cost focused mindset and displaying excellent cost control within your remit, ensuring that all costs are either recharged or within customer specific parameters
  • Meeting customer satisfaction and call response times
  • Adhering to processes and procedures
  • Keeping accurate and up to date records

Qualifications

Applicants must be able to demonstrate:

  • Vehicle and maintenance knowledge
  • Ability to control maintenance costs and challenge quotes/invoices
  • Excellent communication and customer service skills
  • Business standard IT skills including Microsoft Word, Outlook, Excel
  • A tenacious, enthusiastic, and flexible disposition.
  • Prior experience with call handling/customer service, engineer allocation, customer management
  • Be a well organised individual with excellent time management, organisational and prioritisation skills

Job Types:
Full-time, Permanent


Salary:
£22,000.00-£30,000.00 per year


Schedule:

  • Monday to Friday
  • Weekend availability

Experience:


  • Automotive: 2 years (required)
  • Customer service role: 2 years (required)

Licence/Certification:

  • Driving Licence (required)

Work Location:
One location
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