Customer Service Administrator - Bruntingthorpe, United Kingdom - Forde Recruitment Ltd

Forde Recruitment Ltd

Verified Company

Bruntingthorpe, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Our client looking to recruit a customer support administrator to join their team in Bruntingthorpe.

They are on of the largest worldwide automotive services organisation and has 24,000+ team members across the globe supporting over 40,000 customers.

Role:

To oversee a growing portfolio of customer accounts ensuring these are administered and managed effectively and in line with agreed SLA's. In addition to ensure all customer interaction is to a high standard and provides the experience expected.
Process Management
Ensure all data input of vehicle documents is completed with accuracy and within agreed time scales.
Efficient and accurate filing of vehicle documents
Process daily post, ensuring all documents are posted to the correct customers on time.
Responsible for booking in units at multiple Vehicle solutions locations.
Responsible for using multiple external customers databases and systems
Deal with multiple Vehicle solutions sites and auction sites ensuring smooth transition of units to sale.
Customer Service
Be the point of contact for our customers and develop and maintain excellent relationships with our vendors
To be the first point of contact for a portfolio of customers ensuring that the administration processes on each of the accounts is completed to a high standard and is within SLAs
Contact with key customers both within the business and external in order to enhance the customer experience

Skills:

Experience of working within rigid regulations and procedures
Experience within a customer facing role with the ability to resolve customer queries and complaints to a mutual satisfaction
Excellent customer service skills
Strong administration skills
A keen eye for detail and accurate data entry skills
Excellent interpersonal and communication skills both verbal and written.
Able to use your initiative and be flexible, reacting to change quickly and effectively
Able to work as part of a team to ensure successful delivery of a sale
Strong time management and organisational skills with the ability to work under pressure to tight deadlines, prioritising workload