Guest Service Agent - Solihull, United Kingdom - Ramada Solihull

Ramada Solihull
Ramada Solihull
Verified Company
Solihull, United Kingdom

4 days ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Full time 40 Hour

£10.42
Ramada Solihull is in the town centre and near the Touchwood shopping centre.

The hotel grounds are home to one of the oldest bowling greens in the UK, having 146 bedrooms, 150+ car park, 100-seater restaurant and 6 Conference & Event rooms with a maximum capacity of 200.

As Guest Services Assistant you will be customer facing and a key part in the customer's journey.

Customer service must be the forefront of all that we do to ensure that our guests' journey is an enjoyable and unforgettable experience.

As part of the role, you will work on the Front desk but will not be limited to this department, you be required to work in the Food & Beverage areas, Reservations & Sales Office, Housekeeping or Conferencing.

Daily tasks but not limited to

  • Reception desk, check in, check out, telephone operator.
  • Taking Reservations and general enquires
  • Assisting the reservations department with daily tasks
  • Daily Banking and credit card reconciliation
  • Liaising with customer for sales show rounds, taking sales enquires
Must be over 18 as it requires start times before 7am and Late shift finishes at 22.30


Skills Required:


  • Previous experience working in hotel would be an advantage, but not essential.
  • Passionate about Customer Service and service recovery
  • Be a good communicator at all levels.
  • Professional, Friendly and an outgoing personality.
  • Working with Opera PMS with be advantageous, but not essential.

Benefits

  • Onsite Parking while on duty
  • Discounts through the Wyndham Hotel group
  • Uniform Provided

Job Types:
Full-time, Permanent


Salary:
£10.42 per hour


Benefits:


  • Discounted or free food
  • Onsite parking

Schedule:

  • 10 hour shift
  • 12 hour shift
  • 8 hour shift
  • Day shift
  • Weekend availability

COVID-19 considerations:

Work Location:
In person
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