Administrative Assistant - Kingston upon Hull, United Kingdom - AA Global Language Services Ltd

AA Global Language Services Ltd
AA Global Language Services Ltd
Verified Company
Kingston upon Hull, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
AaGlobal provides translations, interpretation and localisation services to businesses, the Public Sector and private individuals all over the UK.


To help our success continue we are looking for a like-minded individual to join our team in Hull where you'll need to bring relevant experience in customer service and be ready to work in a fast-paced environment in your role as Administrative Assistant.

This will also be a great opportunity for you to learn and develop new skills that will sharpen your succession within a rapidly growing organisation and team.


Main Job Tasks and Responsibilities

  • Answering incoming calls from clients and interpreters in a professional and courteous manner as well as direct phone enquiries to the appropriate member of staff
  • Work effectively in a team driven environment providing guidance and support to other staff members
  • Ability to act on your feet in a variety of situations such as handling client dissatisfaction effectively and professionally
  • Managing all aspects of facetoface interpreting bookings
  • Allocating bookings to available interpreters through various means including outbound calls
  • Handle requests for information and data
  • Data entry ensuring a high level of accuracy

Education, skills and competencies

Essential:

  • Call centre/customer service or office experience
  • Computer literate: Microsoft Office suite, as well as the ability to learn new software
  • Excellent oral and written communication skills
  • Proactive and selfmotivated
  • Capable of handling high call volumes
  • Target driven
  • Team player

Desirable:

  • Knowledge of other languages may be an advantage.

Salary:
Negotiable


Job Types:
Full-time, Permanent


Schedule:

  • Monday to Friday

Work Location:
One location
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