Customer Service Account Manager - Berkshire, United Kingdom - EllisKnight International Recruitment

EllisKnight International Recruitment

Verified Company

Berkshire, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Role:

Reporting into the Head of Customer Service, the role is to oversee the smooth running of the daily and weekly orders from key customers.

These orders and the associated shipping report is sent to the warehouse and all requirements adhered to manage ordersfrom receipt through to delivery.

Daily duties include:

Respond to customer service issues completely and on time to the customer's satisfaction
Work in partnership with all stake olders in both businesses
Attend review meetings with key client as and when required, mainly video calls
To provide reports to key clients and management as and when required
Maintain a good understanding of our catalogue's products and promotions
Upload the monthly pricing file into the database.
To generally present the friendly and professional face of Cotswold Fayre to the customer.
Load new customer records onto the system, maintaining accurate and full information
Ensure all account records and customer communication (including CRM data) are kept up to date on the CF inhouse ERP system
Provide all required data for exporting purposes, including, but not limited to, product ingredients, images, samples in a timely manner
Crossover with the "domestic" customer service team by assisting in loading orders, raising credits, and answering telephone calls

Skills & Experience:

Highly motivated, organised, and capable of managing a large customer base
Rapport building will be second nature and relationships will be personally important within your working life
Excellent telephone manner and customer skills
Excellent knowledge and understanding of data and reporting
Flexible and adaptable approach
Resilient, tenacious, and determined to succeed
Understanding of Customer Service and its importance in business and efficiency
Knowledge of speciality foods desired but not essential
Ability to prioritise workload and use own initiative
Team player