Pass Coordinator Supervisor - London, United Kingdom - Wilson James

Wilson James

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years.

With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service.

As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.

We are looking for a Pass Coordinator Supervisor
to join us at our client site in London.
Our site is a large international corporate bank.

As a Security Officer you are an integral part of the team and you can make an impact with your skills to protect, deter and respond to any security matters, whilst providing an exceptional customer service experience.

What do you get from us:

Shift Pattern - Mon-Fri 07.00am-16.00 & 09.00am-18.00pm

Pay:
£17.71-£18.91 depending on experience

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Lifestyle Benefits

Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.

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Learning & Development - we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
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Health and Wellbeing

Life assurance scheme, access to mental health support specialists

A typical day in the life as a Pass Coordinator Supervisor:

Supervising the teamand forming part of the teamresponsible for access control administration by coordinating requests/approvals/production across all client interests.
Pass production as per bank policy and assignment instructions for new starters, forgotten/faulty passes,

temporary workers, visitors and VIPs in a timely manner

Actively monitor help desk HEAT tickets assigned to EUPhysical
Meeting and greeting new starters and staff alike when they report for new/replacement passes
Producing access control reports for monthly reviews by senior management
Action help desk HEAT tickets applicable for pass administration from acknowledging tickets, reassigning them, carry out the tasks required and closing them
Liaising with office managers across EMEA for their pass production requirements

What are we looking for?

We are looking for people who are passionate about helping others and keeping those around you both safe and secure.

DS or SG SIA Licence
Previous 2 years' experience of working in an pass coordination capacity
Demonstrate excellent customer service
Hold a willingness to work cooperatively and constructively with both your peer group and the leadership provided by department supervisors and management
Hold excellent written communication and interpersonal skills
Understanding the importance of a good report with the client, service partners and client contacts for EMEA sites
Have an ability to deliver succinct and clear verbal and written reports where necessary