Front Desk Receptionist for Care Home - Southampton, United Kingdom - Pegmar Ltd

Description

About us
Pegmar Ltd is a small business in Southampton. We are professional, customer-centric and collaborative.


Our work environment includes:

• Safe work environment
• International workforce

Purpose of the Role:

As the Receptionist at St Annes Nursing Home, your primary responsibility is to warmly welcome visitors and callers, projecting an open, pleasant, and calm outlook.

You will professionally manage all inquiries to the home while maintaining the highest standards of hospitality and confidentiality. This interactive role involves monitoring the front entrance and moving around the home to relay or gather information. You will also have varied administrative duties, with scope to expand as you progress


Key Daily Duties:

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Visitor Management: Greet GP's, professional visitors, and relatives, accompanying them to their respective rooms and ensuring they have a positive experience during their stay.
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Security Measures: Keep the front door locked and monitor access to the care home, ensuring the safety and well-being of all residents. Ensure all visitors sign in and out, maintaining accurate records.
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Healthcare Professionals: Assist healthcare professionals by directing them to the appropriate nurse and providing any required proformas promptly.
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Communication Hub: Utilize the phone/intercom system efficiently to relay messages within the care home, maintaining clear and effective communication.
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Appointment Management: Monitor the diary and enter relevant dates, hospital appointments, and other essential information to keep staff and residents well-informed.
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Contact Details Maintenance: Regularly update records of staff and visitors' contact details, ensuring accuracy and compliance with privacy regulations.


General Responsibilities:

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Reception Area Maintenance: Keep the reception area clean, tidy, and welcoming, creating a positive first impression for all who enter the care home.
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Confidentiality: Maintain strict confidentiality regarding all resident and staff information, respecting their privacy at all times.
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Excellent Communication: Foster open and respectful communication throughout the care home, promoting a harmonious and caring environment for residents and staff.


Requirements:

• Previous experience in a receptionist or administrative role is preferred.
• Excellent interpersonal and communication skills to provide a warm and caring welcome to visitors and callers.
• Strong organisational skills to manage the diary effectively and keep records up to date.
• Demonstrated ability to handle sensitive information with confidentiality and professionalism.
• Empathy and understanding of the unique needs of the elderly residents and their families.

Working Hours:

• Monday to Friday, 8:00 AM to 5:00 PM

Hourly Rate:

The hourly rate for this role is £11

At St Annes Nursing Home, we are committed to creating a compassionate and supportive environment for both our residents and staff.

If you are a dedicated and caring individual who thrives in a warm and welcoming atmosphere, we invite you to join our team and make a difference in the lives of those we serve.

Salary:
From £11.00 per hour


Benefits:

• Free parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Southampton: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Work Location:
In person