Care Coordinator - Mitcham, United Kingdom - OneHR Ltd

Description

Job Advert


Care Co-ordinator - Cricket Green Medical Practice

About us and this opportunity
Cricket Green Medial Practice is a forward-thinking, well established GP surgery in South West London.

We provide care for a patient population of close to 12,000, with a multi-skilled team of 40 clinical and administrative staff, supported by four GP partners.

We have an exciting opportunity for a
Care Coordinator to join our highly supportive and skilled team. Within the role, you will have the opportunity to learn a range of receptionist and admin skills.

You will ideally have experience of working in a similar environment, such as a GP, NHS, dental or veterinary practice, or in similar customer-facing position.

About the role

You can expect a very busy but varied day, with a structured rotation of tasks that covers patient-facing reception duties as well as some back-office admin tasks.

Key aspects of the role include:

• Being the first point contact for patients at the front desk
• Answering phone calls from patients, pharmacies and care homes, and signposting patients to the best service
• Inputting patient requests into our triage platform
• Booking and cancelling patient appointments with the nurses, GPs or other clinicians
• Processing prescription requests
• Booking patient referrals
• Scanning and filing incoming letters from hospitals and other services, adding information (medical codes) onto the clinical record and actioning requests from the hospital if required
• Responding to enquiries from patients and other healthcare services

Please see full job description attached for more information.

About you

• You will have excellent customer service skills and the patience to deal with a wide mix of patients and enquiries.
• Your proven organisation skills and ability to prioritise, and willingness to muck in to serve our patients and help your colleagues, will serve you well in this fastpaced role.
• We are looking for someone who is willing to learn and ask questions, in order to provide accurate and helpful information to our patients at all times.
• You will have a good, solid knowledge of Word and Excel, and the ability to pick up new systems quickly (with training).

You will be able to work the following shifts:

• Monday: 12:30 to 18:30
• Tuesday: 08:00 to 14:00
• Wednesday: 12:30 to 18:30
• Thursday: 14:30 to 18:30
• Friday: 08:00 to 14:00

What you can expect

• A starting rate of pay of £12.21 per hour
• 20 days annual leave, plus the bank holidays (pro rata for parttime working)
• A sixmonth probationary period
• Enhanced sick pay after probation
• Eligibility to join the NHS pension scheme