Tenancy Services Officer - Chester, United Kingdom - Muir Group Housing Association

Muir Group Housing Association
Muir Group Housing Association
Verified Company
Chester, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Full Time, Permanent (35 hours per week)

Closing Date: 9.00am Thursday 7th March 2024

Interview Date:
Thursday 14th March 2024

About You...


Do you have the drive to make a difference by living our values every day to deliver an excellent customer experience? You'll add significant value providing a comprehensive housing management service working with our customers to maximise their quality of life.

You'll work with our residents and communities to help them thrive, offering targeted actions and delivering a holistic customer service approach.


We are looking for a flexible, dedicated and highly motivated individual, who would welcome the opportunity to have a direct impact on improving our communities.

You will be customer-focused, innovative in your approach and be able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment.


You'll be able to

  • Deliver an excellent customer focused service that is accessible, visible and results in high levels of customer satisfaction.
  • Design and deliver effective actions to encourage tenancy sustainment, and improve the social and financial performance of our communities.
  • Support the creation of new ideas and innovation in the business.
  • Be adaptable and brilliant at working in partnership with our customers, colleagues and communities.


So, take a look at our job profile - if you think you've got most of what we are looking for, but not everything, we'd still love to hear from you.


About our team


Our team is great (if we don't mind saying so ourselves) we're led by our Executive Director of Customer Experience.

We work hard, support each other, and also like to have fun


You'll be part of our new Customer Experience Directorate - where you'll work as part of our Neighbourhood Teams, who is led by our Assistant Director of Neighbourhoods.

You'll be reporting to our Community Housing Manager - it's an exciting team to be part of, as we deliver our new corporate plan ambitions.


Benefits
Here are just some of the reasons we think you would enjoy a Career at Muir:

  • We offer great Remuneration & Benefits
  • We are serious about Health & Wellbeing
  • We are committed to Living our Values Everyday
  • We are committed to Equality, Diversity & Inclusion
  • We offer a strong Work / Life Balance
  • We are committed to high Employee Engagement

INDMED


As a dedicated social housing provider we employ over 150 people in a variety of roles and have also been awarded coveted Gold accreditation by Investors in People and also in Wellbeing.

Predominantly based in the North West, Muir's Chester HQ is supported by offices in Burnley, and Huntingdon in Cambridgeshire


We put residents at the heart of everything we do, looking to continually improve the quality of their homes, the services we offer and the neighbourhoods in which they live.


We own and manage more than 5,600 homes across the country and provide a diverse range of housing solutions and associated services to meet the needs of existing and potential customers.


One of our key aims is to attract and retain talented, dynamic and satisfied employees to help us deliver our exciting strategies and objectives.


PLACEHOLDER
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