Customer Service Advisor - Hertford, United Kingdom - Network Homes

Network Homes
Network Homes
Verified Company
Hertford, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Customer Service Advisor

Location:
Hertford


Salary:
£31,119


Closing Date:
Wednesday 14 June 2023


About the role

  • Do you currently work within a customer service environment and passionate about delivering exceptional service?
  • If so, I have just the role for you
  • We are currently recruiting for a Customer Service Advisor to come and join our Customer Contact Centre in Hertford. We are not necessarily looking for you to have housing experience, we are open to looking at applicants across different industries. You will be part of the wider Customer Contact Centre team providing a responsive, customer focused service to all our residents. We have an exciting customer service strategy where you will contribute to a high level of customer satisfaction to meet our objectives.
  • You will be professional and confident dealing with calls as our first point of contact, you will be able to work collaboratively with your colleagues across other departments to address problems and work towards a solution.
  • You will receive queries across several different areas from repairs, payment of rents, complaints and reporting of ASB etc and you will be comfortable managing these calls from inception through to completion.
  • You will be passionate about delivering outstanding customer satisfaction and be able to demonstrate a level of empathy enabling you to relate to our residents when managing their queries.
  • You will have a 'cando' attitude working professionally with others enhancing the overall customer experience.
  • If this sounds like you, we would love to hear from you


Click into the advert and at the top of the page click '1 Document Available' to view the role profile for this vacancy.


Important to know:


  • Location of the office is Ware Road, SG13 7HH
  • Contact Centre Opening Hours (Mon-Fri 08:0018:00) shifts on rota basis 8am 4pm or 10am6pm
  • No parking offered on contract
  • We offer remote working on a rota basis only. There will be a requirement to work in our Herford Office. The first 4 weeks will be based in the Hertford office for mandatory training
    Rewards and Benefits
  • We're committed to making Network a really great place to work.
As well as offering a positive culture we offer a generous pay and benefits package, some of which are listed below:

  • 27 days annual leave plus an extra day for every year of service up to 35 days
  • Attendance Recognition
  • Ability to buy or sell up to five days annual leave per year
  • Attendance Recognition
  • Volunteering Activities 14 hours paid leave
  • Employer pension of 4%, with a matched contribution of up to 10%
  • Life assurance 3x of annual salary (if member of the pension scheme)
  • Flexible and agile working
  • Season ticket loan
  • Health and wellbeing benefits
  • Perkbox access to hundreds of money saving options for online and high street shopping
  • Network Homes is a mindful employer with trained Mental Health First Aiders
  • We really care about personal development so this role will offer an excellent opportunity for you to develop your career, but also to make a real impact and difference to the service we provide to our customers.

Disability Confident Commitment

About Network Homes

  • At Network Homes we believe good homes make everything possible.
  • We're a charitable housing association managing over 21,000 homes predominantly across London and Hertfordshire. Our mission is to provide safe, secure and affordable homes for as many people as possible. Every penny of profit we make is reinvested to build more homes and deliver better services for residents. Network Homes is a member of the G15 group of London's largest housing associations.
  • We believe culture is everything and we work hard to create a positive, cando, solution focussed environment so our 500+ colleagues can be their best. We have outstanding levels of engagement amongst our people. Our most recent staff survey showed over 90% of our employees feel proud to work for Network Homes, 81% believe that their manager is a great leader and 89% feel supported by them.
  • We're dedicated to making sure that our workplace champions equality, diversity and inclusion. We've pledged to ensure our organisation reflects the diversity of our residents because we know this strengthens trust and allows us to provide better customer service. Network Homes was a founding partner of Leadership 2025, an initiative to increase the ethnic diversity of housing's leadership; and we hold Pledge Pioneer status for House Proud, a scheme designed to ensure Lesbian, Gay, Bisexual, Trans and Queer residents can enjoy their homes without fear of discrimination. We're also dedicated to the wellbeing of employees with various initiatives and workshops including regular yoga and mindfulness sessions for those who wish to take part. We also have a dedicated group of mental health first aiders.
  • We support a blended approach to work, from home and in the offi
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