Technical Supervisor - Glasgow, United Kingdom - CBRE

CBRE

Verified Company

Glasgow, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Technical Supervisor

Job ID

100409

Posted

05-Jan-2023

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Engineering/Maintenance

Location(s)

Glasgow - Scotland - United Kingdom of Great Britain and Northern Ireland

Global Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes, through facilities management, project management, advisory and transaction services, realising potential in every dimension.

Our vision is to create the real estate solutions of tomorrow, so businesses and people thrive.

Our client, BT, is one of the world's leading communications services companies for the provision of fixed-line services, broadband, mobile and TV products and services as well as networked IT services.

On the BT account, our CBRE workplace team provides facilities management and project services across a large and diverse property portfolio across the UK.

The estate includes offices, contact centres, telephone exchanges and retail outlets.

Our strategic goals for the BT account are to have high performing and engaged colleagues working in a world class safety culture, whilst delivering exceptional customer experiences, service excellence and value for money.

We encourage new ways of working, driving innovation, whilst always living to our RISE values.

Respect Integrity Service Excellence

The role:
Technical Supervisor

The purpose of the Technical Supervisor (TS) is to be responsible for the technical delivery of the contract across a defined cluster of BT sites, ensuring that technical compliance is achieved at all times.

Safety is the primary consideration for all operations and must underpin all activities.

You will be available to provide guidance to colleagues across the Cluster, including technical knowledge in mechanical and electrical systems to ensure safe, appropriate and compliant solutions and efficient customer service delivery.

You will also provide a rapid response to operational incidents and customer issues and will support the Area Operations Manager (AOM) and Contract Support to deliver the FM service.

You will work closely with the BU Technical Services Manager (TSM).

Key responsibilities are as follows:

Promote the safe delivery of all activities regardless of discipline, circumstance and location
Ensure compliance with Health, Safety, Environmental, Quality and COSHH laws or regulations to make certain that all company Health and Safety policies and procedures are adhered to
Lead and be responsible for the day to day management and supervision of the FM colleagues including managing absence and planning cover
Interface with the TSMs and Technical SMEs for support, standards and process alignment
Provide first point of escalation for all maintenance colleagues, supporting with recruitment, onboarding, training and ongoing performance management of the team
Undertake the Control of Works Authorised Person (AP) role and support identification of other relevant APs and Competent Persons (CPs) in cluster
Deliver and coordinate cluster technical meetings and toolbox talks
Oversee all operations, maintenance, repairs, replacements, consumables, and general upkeep of the facilities in line with contractual requirements
Carry out and support first line investigations into building faults and isolate and make safe where necessary with subsequent referral to relevant engineer or specialist contractor through the Helpdesk
Deliver maintenance across the Cluster to the BT Specification within the SI7 system
Adjust local maintenance delivery to optimise asset life, enhancing system performance where feasible, whilst ensuring CAFM system data and structure retained
Call on CBRE SMEs where required for support on CAFM, Fire, Water, QHSE issues
Manage and coordinate subcontractors including quality checks on work undertaken
Coordinate with Procurement and Services team to ensure supplier delivery and performance objectives are met
Support Procurement and Services team in developing relevant new supplier relationships
Support colleagues in delivering tasks during peak workloads and provide holiday and sickness cover
Ensure statutory compliance for planned maintenance works
Ensure all onsite documentation is current and complete
Work through and document the process to close out any relevant audit nonconformances
Work under pressure, problem solve and to use initiative when necessary
Contribute to the development of the maintenance budget and monitor compliance with the budget
Hold and monitor the cluster inventory of tools, materials, PPE and equipment
Coordinate delivery of small projects
Review asset data and manage, update and verify asset data as required
Manage asset warranties and building defects especially at project handover
Observe the site rules and maintain a smart appearance, leading by example at all times
Perform any other reasonable duties as requested by the AOM