Admin Assistant/receptionist - Leigh-on-Sea, United Kingdom - Brooklands Nursing Home

Description

Role Details

Job Title:

Administrator


Reports to:

The Registered Manager


Job Overview:
(Note - In addition to these functions, employees are required to carry out such duties as may reasonably be required)

• Implement actions to meet and maintain administrative standards
• Assist the development of the philosophy, goals and objectives for the administrative practice
• Evaluate standards of administrative competence

Location:

The service's premises, but you may be required to work from other locations at the discretion of the company and with appropriate notice.

Working Hours:

Monday to Friday, 9am to 5pm or as directed by the manager.


Responsibilities and Duties of the Job

Role-specific Duties:

The Administrator's responsibilities include but are not limited to the following:

• To maintain administrative skills at a current level and undertake such training and development as may from time-to-time be required to maintain that currency of practice
• To provide administrative services for the company in accordance with current best practice
• To supervise the administrative services within the company in accordance with agreed standards, legislative requirements, relevant regulations, in line with accepted best practice and within the financial plans agreed from timetotime

Working with Others:

• Develop effective working relationships with other employees
• Support the effective resolution of team conflicts
• Work to establish effective employer/employee relationships

Other Duties:

Other duties and responsibilities to be undertaken may include any (or all) of the items in the following list:

• Cooperate with the implementation, evaluation, orientation and induction of all new employees
• Be responsible for promoting and safeguarding the welfare of those individuals supported by the service
• Promote a positive image for the people and employees of the company

Personal and Professional Development:

• Seek opportunities for personal and professional growth

Specific Requirement for Skills

Communication Skills
Participate in the maintenance of the company's management information systems

Ensure people's monthly invoices are sent timeously, recording the receipt of payments

Attend meetings of service users and relatives to answer any questions they may have


Problem-solving Skills
Systematically solve day-to-day problematical issues which arise


Accountancy Skills
Ensure accurate accounts are kept of all financial transactions

Audit records to ensure compliance with company policies and ensure that service users' rights are protected


Organisational Skills
Maintain service users' files, ensuring all documents are obtained following company policy

Maintain staff files, ensuring all documents are obtained following company policy

Formulate an annual planner of the various billing dates and dates of meetings

Audit all administrative functions of the company's quality assurance systems to ensure the service is fully compliant


Knowledge
Knowledge of financial processes within local authorities


Specific Requirement for Previous Experience
Experience of working with people who have additional support needs

Experience of working in a similar role

Experience of working in a similar environment

Developing and managing a concise filing system


Working Together

• Involve service users, families, external agencies and colleagues
• Speak up when things go wrong

Respect and Dignity

• Understand personcentred care and can demonstrate treating people as individuals and respecting choices
• Promoting independence and encouraging appropriate risk taking

Everybody Counts

• Ensuring no one is discriminated against or excluded
• Understand human rights and impact on care delivery
• Facilitating people to 'speak up' about concerns and acting upon them

Commitment to Quality of Care

• Striving for quality in everything we do recognising and understanding what quality in care means for people using the services
• Being accepting about criticism and focusing on improvement
• Being open to new opportunities for learning and identifying the limits of skills and knowledge

Compassion

• Treating people with kindness
• Understanding the importance of empathy in all areas of employment
• Understanding the values of others and always providing a caring service

Improving Lives

• Focus on how things could be done better and sharing ideas
• Understanding of wellbeing and what is important to people using the service
• Improving outcomes for people
• Ensuring appropriate services are provided for people using the services

Job Types:
Part-time, Permanent

Part-time hours: 16 per week


Salary:
£10.30 per hour


Benefits:

• Discounted or free food
• Onsite parking

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• LeighonSea: reliably commute or plan to reloca