Administrator - Supporter Engagement Team - Cardiff, United Kingdom - Tenovus

Tenovus
Tenovus
Verified Company
Cardiff, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

A fantastic opportunity to bring your exceptional customer care and admin skills to help create a positive fundraising supporter experience with Wales' leading cancer charity.

Salary:
£15, £18,965.40 Full Time Equivalent, Salary will be reviewed in April in line with the new National Minimum Wage increase)


Part Time Hours:28 hours per week working flexibly across Monday - Friday with lifestyle hours to suit


Work location:
Home / Cardiff City Centre Head Office CF10 (a minimum of 2 days a week)
.


Working at least 2 days a week in our modern and central Head Office you can work the rest of your week from home or in the office as much as you'd like.

This, sitting alongside our core hours means plenty of supportive flexible working arrangements to help our staff balance things such as school runs, health, wellness and development activities and family life.


Interview:
Monday 18th March at our Head Office


This is a great professional opportunity to further develop your current skills and experience when it comes to running admin and data processes, delivering top notch front line customer care and building long term relationships to make an impact within the Third Sector.

The Role


As a great step to gain new or further experience and contribute to a charity the job's for someone who's already a fantastic administrator and data processor and can talk about their interactions when it comes to customer service on the phone, in person and in writing.


It's a busy and varied office job seeing you handle volumes of data so accuracy is a must and an ability to work with a database and produce reports super helpful.

Day to day you'll do things like mail sends, action our supporter thanking process, be a first port of call for inbound calls and support the wider fundraising team with various admin and team tasks that prioritise our supporter journeys.


You solution solve, are forward thinking and are fluid and flexible in how you respond to work challenges and opportunities.

What's super important to doing this job well is your admin efficiency and how you interact with people.

It's important people and processes sit at the heart of the good work that you can do in this role.


As an Administrator in this area you'll have experience in:

  • Admin
  • you've done this type of work already where you handle lots of work, various data and know what it's like to work in a busy role where you need to think on your feet and keep your eye on the ball
  • Databases, systems and admin processes you know how important data, efficiency and accuracy is when it comes to this type of work
  • Customer service experience (by phone, in person and online) and a team attitude to working together

You're skilled with:


  • A good level of admin and customer serviced experience in a busy role with an appetite to grow in the Third Sector
  • A way of working that's flexible where you can adapt to the flow and also keep your eye on the ball
  • Working with people you're professional and can relate well with others in your role so your way of working is collaborative and you seek out solutions and work proactively to help
  • Always seeing the bigger picture and being purposeful in your approach

In return you'll join a strong team and an organisation where people sit at the heart of its organisation's strategy.


One of our online staff reviews said we've _"Committed and passionate staff who get their role and take real pride in their achievement..

Wonderful emphasis on making sure that staff and volunteers are valued"._


Your Staff Benefits:


  • Core working hours 11am3pm to fit work your lifestyle and personal life around our 7am9pm operating hours
  • Super flexible place of work options with no minimum Head Office weekly attendance requirement
  • A generous 35 days annual leave including public holidays that increases with length of service (pro rata'd for part time staff)
  • Your birthday off work once you've been here for 12 months.
  • Opportunity to buy up to 10 days of additional annual leave per year
  • Occupational sick pay after completion of probationary period
  • Contributory pension scheme
  • A tailored induction and support programme to help you succeed and excel
  • An Employee Assistance Programme (EAP) offering access to 24/7 confidential advice and support
  • The opportunity to participate in staff volunteer activities to support the wider organisation
  • The opportunity to learn from, grow with, support and develop people who volunteer with US

About US
Every 30 minutes someone is diagnosed with cancer in Wales, that's 20,000 people each year.


We're a charity that understands what it is to live with cancer and how it affects families and friends too.

We bring information, advice, practical and emotional support so people can take back some control of their lives and live as well as possible with cancer.

We're Wales' leading cancer
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