Retention Executive - Uxbridge, United Kingdom - Quality Compliance Systems Ltd (QCS)

Quality Compliance Systems Ltd (QCS)

Verified Company

Uxbridge, United Kingdom

6 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The QCS Account Management department is entrusted with the long-term success of our customers on the QCS platform. The department is a high volume, fast paced, highly productive telephone-based environment.

A key element to that success is to minimise churn by reactively responding to customers at risk of cancelling, resolving issues and offering a tailored solution to solve any problems.

Expediting correction or adjustment, following up to ensure resolution.

Even the strongest relationships can go awry for a multitude of reasons, that's where Retentions step in.

Part detective, part diplomat, identifying the pain points and finding resolution to ensure the best possible commercial experience for both customers and QCS.

Educating our customers around getting the most value from our product so they in turn can provide the best possible experience to their service users.

Your role involves:

Achieve agreed revenue targets and outcomes
Achieve agreed productivity targets
Listen to our customers to find the root cause of their pain
Resolve issues and offer a tailored solution to solve any problems, expediting correction or adjustment
Grow our base by ensuring existing customers stay with us and are successful
Proactively generate upsell and referral opportunities within your portfolio
Follow the agreed processes in terms of documenting the outcome of each customer contact and input into the CRM system
Liaise cross functionally to feedback knowledge and improvements

Your skills and attributes that will make you successful in this role:

A proven track record of high performance in an Account Management or b2b sales role
A desire to take ownership of ambitious targets
Excellent negotiation skills
A resilient cando approach
Strong presentation and communication skills, with the ability to engage at all levels
Sharp attention to detail and ability to handle multiple tasks effectively
An exceptional work ethic and desire to make a difference
A passion for learning and selfimprovement

Where is this opportunity based?
At QCS we are advocates of flexible working, understanding life happens outside of work. Working from home and flexibility of hours is a normal part of our Everyday Flex working style.

Our people are expected to visit the QCS Hub at Stockley Park, Uxbridge a minimum of once per calendar month.

The benefits of working at QCS:
This is a full-time, permanent opportunity with an established and friendly team.

We all enjoy 29 days annual leave, get spoiled by the benefits and treats in Perkbox and enjoy the lifestyle that comes with an Everyday Flex working style.

We are well supported to ensure we have the tools, equipment, and the training we need to be successful in our roles.

You'll love being on the QCS team because:

We are a dynamic, high achieving company that supports everyone who works for us to realise their full potential
We listen to our people, and we trust them
We provide our people with the tools and the backing to turn outstanding ideas into successful innovations that improve lives
We have a strong set of shared values
'Do the Right Thing', 'Make it Better', 'Play for the Team' and 'Get it Done' that together form the cornerstones of our culture

Salary:
£28,000.00-£30,000.00 per year

Benefits: