Control Centre Support Officer - Greater Manchester, United Kingdom - Transport for greater Manchester

Transport for greater Manchester
Transport for greater Manchester
Verified Company
Greater Manchester, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Are you seeking a new challenging opportunity w.you can be involved in responding to incidents and events across Greater Manchester's transport network?


The Control Centre manage disruption and serious incidents across the transport network, from managing traffic signals to managing significant issues on bus and tram.

The team are responsible for overseeing activity of the entire Greater Manchester transport network 24/7. It's a fast paced, exciting environment to work in with no 2 shifts being the same.


About your role


As a Control Centre Support Officer you'll work to tight deadlines and targets to support the control centre in delivering swift and efficient incident management, with a particular focus on enhancing customer journeys and supporting response with our transport partners.

You will be responsible for monitoring the multi modal transport network utilising various systems, including journey planning and CCTV, to identify any issues and provide timely interventions to keep traffic and transport moving.


You will be required to work on a shift rota basis along with colleagues providing 24 hours coverage 7 days a week.

We operate a 10-week rota w.the shifts vary but cover an equal split of early, late and night shifts. You'll also get around 50% of weekends as planned rest days. T.is a 20% shift allowance on top of the base salary for shift work.

You will be provided with support through an extensive coaching and development framework, in conjunction with your assigned coach for up to 3 months.

For more information see the role profile.


Our offer


This is a permanent role with a salary of
£25,916 - £29,990 per annum depending on experience, plus 20% shift allowance.


This equates to
£31,099 rising to £32,245 after completion of probation and 1 year in post, with increments increasing annually for 5 years.

Valuing and rewarding our workforce is important to us which is why we offer a range of fantastic benefits, such as:

  • 27 days holiday per annum (plus bank holidays)
  • Free bus travel within Greater Manchester
  • Free Rail or Metrolink & Bus travel to and from work within the Greater Manchester boundary
  • Generous pension scheme contributions
  • Commitment to learning and personal development and upskilling through apprenticeships
  • Reimbursement of professional fees, w.essential to the role
  • We promote good physical and mental health and can provide additional support to staff via our employee assistance programme when required.

What's next?
Keep up to date with what we're doing by following us on social media;

Transport for Greater Manchester:
My Company | LinkedIn


Job Type:
Permanent


Salary:
£25,916.00-£29,990.00 per year
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