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    • Head of IT/Head of Service Delivery - Bristol - Osborne Clarke

    Osborne Clarke
    Osborne Clarke Bristol

    1 month ago

    Default job background
    Description

    Head of IT Service Delivery at Osborne Clarke

    We are seeking a highly skilled and experienced individual to become our Head of IT Service Delivery. This is a permanent position based in our central Bristol office, reporting directly to our International Director of Information Technology Services.

    About the Role

    This role will be pivotal in driving innovation, enhancing user experience, and upskilling our IT team to ensure seamless delivery of IT support services across our organisation.

    Main Responsibilities

    • Develop and execute an IT service delivery strategy that aligns with the firm's objectives, setting goals, defining KPIs, leveraging ITIL, and establishing a comprehensive roadmap.
    • Utilise digital tools to enhance the digital user experience in IT services while collaborating with senior management to ensure IT initiatives align with business goals.
    • Identify and manage IT risks and oversee the IT service delivery budget, ensuring cost-effective solutions without compromising service quality.
    • Implement and manage a target operating model that leverages continuous improvement to enhance the user support experience.

    Key Skills and Qualifications

    • Strong leadership, mentoring, and team management skills to effectively coordinate and guide the IT service delivery teams to provide exceptional customer service within an ITIL framework.
    • Effective time management skills to prioritise tasks, manage workload, and meet deadlines.
    • Strong analytical skills to assess and coach team performance, identify areas for improvement, foster professional development, and implement effective solutions.
    • Excellent attention to detail to ensure accuracy and quality in service delivery and reporting.

    Salary and Benefits

    We offer competitive salaries and generous benefits. We value the health and wellbeing of our people and our wide range of initiatives and benefits support this.

    About Us

    Osborne Clarke is an international legal practice with over 330 Partners and more than 1,260 talented lawyers in 26 locations. Our sector-based approach enables us to help our clients tackle the issues they are facing today, and prepare for the ones that they will face tomorrow.

    £90,000 - £110,000 per annum depending on experience.

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