Head of Service - Abingdon, United Kingdom - Autism Oxford

Description

About us

We are professional, agile, professional and our goal is to We are blended team of clincians, social care and lived experience practitioners supporting the neurodivergent community nationally.

We provide assessments, pre and post diagnostic support alongside training and consultancy.


Our work environment includes:

• Modern office setting
• Food provided
• Workfromhome days
• Growth opportunities
• Flexible working hours
• Onthejob training
• Casual work attire
• Safe work environment

Overview:


Duties:

• Lead the commerical development of the organisation, through active networking and promotion of our service.
• Hold the CQC registration for the service, as the registered manager.
• Ensure client centred care is at the centre of service development.
• Support the organisation in its tenders.
• Support and mentor the Service Lead in their professional development and day to day operational management of the organisation.
• Lead on our client experience (Both in terms of B2C and B2B client groups).
• Manage and lead the leadership team.
• Develop, monitor and analyse organisation performance metrics
• Handle escalated clients inquiries and complaints
• Conduct regular training sessions for staff to enhance service skills.
• Report to the CEO and Board on the KPI for the organisation.
• Liaise and work closely with the other Heads of Departments.

Qualifications:

• Bachelor's degree in Business Administration and/ or Healthcare
• Proven experience in a Head of Service level role
• Ideally experience in a private healthcare organisation
• Excellent communication skills in English
• Strong analytical skills to assess and improve service processes
• Demonstrated ability in supervising and managing a team
• Leadership qualities to inspire and motivate staff

Job Types:
Full-time, Fixed term contract

Contract length: 24 months


Pay:
£59,904.04-£78,297.07 per year


Benefits:

• Casual dress
• Company events
• Company pension
• Free parking
• Onsite parking
• Sick pay
• Work from home

Schedule:

• Day shift
• Flexitime
• Monday to Friday

Supplemental pay types:

• Performance bonus
• Tips
• Yearly bonus

Experience:

- management: 5 years (required)

- budget holder: 3 years (required)

Work Location:
Hybrid remote in Abingdon