Summer Customer Experience Coordinator - Ryde, United Kingdom - EF Language Travel - Isle of Wight

EF Language Travel - Isle of Wight

Verified Company

Ryde, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are seeking a friendly and customer service oriented person with drive and enthusiasm to continue to improve accommodation standards and increase customer satisfaction among our amazing hosting community.

Reporting to the Accommodation Manager, you will work together with the homestay team to ensure that our summer host families have a smooth and invaluable experience and that EF procedures are carried out in accordance with EF policies and accreditation criteria.

Being there for our host families is something we love doing and gives us a chance to build and maintain relationships with the wonderful people hosting our summer students.

The right applicant will be able to manage their own schedule, will be able to work proactively with confidence in ensuring our high standards of homestay accommodation are met, and have a personable and likeable demeanour in order to help build strong relationships with host families.

You'll also be a great problem-solver and are passionate about customer service.

Full training and onboarding will be provided as part of a structured induction schedule. The role is five days before summer turning into six days in line with our summer staff contracts.

About the role

Understanding the needs of our host families and solving problems should they arise
Meeting host families on arrival days to ensure they feel as prepared as possible
Ensuring EF quality standards and compliance is met
Ensuring safeguarding requirements are met
Ensuring all paperwork is complete and resources are explained
Working with our system to input host information and data
Contributing to the growth of our Host Family Community
Building a strong rapport with hosts

Role requirements

Good knowledge of the EF product to be able to answer questions and explain in detail what is required of the host (covered in training)
Outstanding communication and interpersonal skills
Highly developed customer service focus and positive attitude
Appreciation of international culture
Strong sense of ownership
Thrives in a targetdriven environment
EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment._

Salary:
£456.00 per week

Benefits: