Query Resolution Assistant - Middlesbrough, United Kingdom - Cleveland Cable Co Ltd

Cleveland Cable Co Ltd

Verified Company

Middlesbrough, United Kingdom

3 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Overview
To provide timely and accurate administrative support to the Credit Control department.

Aid cash collections by assisting with the recording and processing of queries and disputes.

To protect the integrity of the customer database by ensuring that records are accurately maintained.

To promote and maintain strong business relationships conducive to achieving the best outcomes.

Key Responsibilities

Record full details of all disputes and forward for onward investigation and resolution as required.
Record full details of all GRF's and forward for onward investigation and resolution as required.
Raise Credit Note Batches & pass to Sales for signoff/approval
Maintain the log of Queries outside of the GRF process, sending weekly reports of outstanding queries to each Branch and escalating outstanding at 60 days through Team Leader for further actions/chases
Remove barriers to nonpayment by reacting promptly and efficiently to requests for additional information and documentation
Contribute to the smooth running of the department and team by ensuring any problems or issues are brought to the attention of the Team Leader and Manager and offering suggestions and ideas for improvement
Assist in other areas as required

Key Accountabilities

Performance against individual, team and departmental KPI and other targets
Prompt and accurate record keeping
The prompt identification and referral/escalation of unresolved queries that are holding up payments

Key Skills / Attributes

Team player able to work independently and with others to achieve common goals and targets
Highly organised and able to prioritise workloads within a very busy and fastmoving environment
Strong customer service skills
Strong communication skills; able to speak confidently to people at all levels
Ability to meet deadlines without compromising accuracy
Computer literate good working knowledge of a variety of Microsoft products (Word, Excel, Outlook, Dynamics etc)

We provide full training.

Working hours are Monday - Friday 08:30 -17:00 (on site).

Salary is from £19,000 depending on experience.

Who we are:
Cleveland Cable Company is the largest supplier of cables and cable accessories in the UK. Founded in 1978, we operate nine branches across the UK and Ireland supplying domestic and European markets.

In 2016, we launched Dubai-based Cleveland Cable Trading FZCO to supply markets in the Middle East and Africa, taking our business truly global.

Additionally, we own and operate Superlec Direct - an electrical wholesale, supplier and retail e-commerce website.

This is a great opportunity for anyone with relevant experience.

And we look forward to having a new member to join our fantastic organisation that offers long term career prospects.

Job Types:
Full-time, Permanent

Salary:
From £19,000.00 per year

Benefits: