Customer Care Consultant - Fareham, United Kingdom - NRG Resourcing Ltd

NRG Resourcing Ltd
NRG Resourcing Ltd
Verified Company
Fareham, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Do you offer an exceptional level of service to your customers?

Are you looking to advance your Financial services career with an Insurance company praised for their innovative approach and outstanding reputation?

With career progression and an amazing team to work alongside, this could be just what you're looking for.

About the Insurance company
The company's goal is to provide customers with the lowest possible premiums for life insurance and other protection products.

They have an incredible reputation in the protection industry and are a thriving e-commerce business, endorsed by financial journalistsand recognised in the industry as a game changer for their innovative approach and outstanding service to their customers.


The Customer Care / Customer Retention Consultant Role


The purpose of the role is to re-engage customers who are at risk of losing their protection or have recently lost it, understand their situation, educate where necessary, and offer solutions to find them up to date suitable cover.

This is a telephone-basedrole and the consultant will have multiple customers at a time, taking them from initial "fact find" through to a solution.


Customer Care / Customer Retention Consultant responsibilities

  • Contacting customers (by telephone) following notification of cancelled policies, failed payments, or cancelled direct debits.
  • Hosting a conversation and asking probing questions to understand why the policy is cancelled/payment failed and appropriate objection handling.
  • Understanding the client's protection needs and offering solutions, educating the customer throughout.

Customer Care / Customer Retention Consultant skills

  • Excellent communication verbal and written
  • A strong desire to put the customer's needs first.
  • Proactive and professional attitude
  • Confident and professional telephone manner
  • A curious and consultative approach
  • Open and receptive to feedback and improvement suggestions

Customer Care / Customer Retention Consultant package

  • Salary up to £30K
  • Private medical insurance
  • Free onsite parking
  • 20 days holiday increasing with length of service
  • Career progression opportunities
  • Full training provided

A wonderful team with opportunities to progress your career.

Sound Interesting?
We'd love to find out more about you
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