Customer Care Administrator - Bury St. Edmunds, United Kingdom - Bennett Plc

Bennett Plc

Verified Company

Bury St. Edmunds, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Primary Job Objectives:

The Customer Care Administrator's primary objectives are to:

Provide a full and efficient administrative support to the Customer Care Department
Ensure that the company's Customer Care Expectations are always complied with
Maintain a prompt and polite telephone answering service
Always ensure compliance with current GDPR legislation and the Consumer Code for Home Builders
Have mutual respect and maintain a friendly atmosphere to ensure that the office is a pleasant environment to work in

Key Tasks

The Customer Care Administrator's key tasks include:

Dealing politely and efficiently with all customer contact and maintenance matters
Progressing maintenance matters expediently

a) Ensuring that customer correspondence is responded to promptly and professionally and that customers are kept well informed of all matters affecting them

b) Ensuring that customer records (both digital and physical) are kept up to date

Progressing outgoing correspondence
Maintaining efficient filing systems
Using Microsoft Office to produce letters, reports, presentations etc.
Dealing promptly with incoming calls and ensuring that if an expectation of an outbound call is made it is adhered to
Providing printing, photocopying and scanning services
Dealing with warranties and customer handover information
Any other activities necessary to fulfil the primary job objectives

Kindly note that the salary is dependent on suitable experience.

Job Types:
Full-time, Permanent

Salary:
From £23,000.00 per year

Benefits: