Sales Support Advisor - Newcastle upon Tyne - One Utility Bill

    One Utility Bill
    One Utility Bill Newcastle upon Tyne

    1 week ago

    Description

    Sales Support Advisor| Full Time

    £26,200 per annum

    The Growth teams are at the core of One Utility Bill. As our Sales Support Advisor, your determination, dedication, and attention to detail will ensure that our teams can perform at their best to achieve our ambitious targets

    You will support our B2C Sales teams, Partnerships team, and Marketing team in a wide-range of tasks and so being able to drop and roll is an essential.

    A little bit about us

    We are a tech business that bundles household bills into one fixed monthly payment. One payment means easier finances, less time on the phone with suppliers, and less admin. It's a game-changer.

    It's also a gorgeous place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.

    What you\'ll be doing?

    Working closely with, and reporting into the Sales Support Team Leader, you will be responsible for a wide range of duties that will contribute to the day to day functioning and success of our Growth teams.

    This role is unique in its hybrid nature, where you are managing the admin & back end, but also on the frontline with our current and soon to be customers, to ensure they have the best experience as they move through the complete customer journey. Your tasks will range from supporting and servicing both our B2B letting agent customers, as well as our B2C rental and homeowner customers while understanding how as a business we identify, attract, and convert leads to sales.

    You will gain insight into cross-team processes and learn how teams collaborate to improve both our internal performance and customer experience. As you develop into this role you will be able to see your ideas come to life and the impact you are making through the success of the teams supported, and overall business growth.

    Some of the things you can expect in this role:

    • Completion of weekly and monthly reporting
    • Conducting analysis of reporting to guide decision making
    • Addressing queries and issues from letting agents via phone, email and live chat
    • Monitoring customer self-sign ups to process sales and contribute to our B2C Sales targets
    • Contacting inbound leads who have added card details to progress them to package completion
    • Liaise with and support our Growth Leaders to work towards our business and team goals
    • Validation of sales to ensure quality and improve customer experience
    • Put forward ideas and suggestions for process improvements and efficiency gains
    • Drop and roll to support different teams and get involved with the work carried out by these teams, covering absences if/when required
    • Supporting on projects across the Growth teams
    • Own difficult Meter Issues in the funnel and work with teams and suppliers to resolve in a timely manner for our customers
    • Complete administrative tasks to update information on our internal systems to ensure that our customers receive the expected experience from our products
    • Liaise with suppliers and letting agents to resolve issues with utility registration
    • Work within SLA's and manage your time efficiently across your projects

    A little bit about you

    If the list below describes you, make sure you hit apply

    • Strong verbal and written communication skills are essential
    • Confident phone manner
    • Ability to multi-task and move between tasks using prioritisation
    • Must be self motivated and have a positive attitude
    • Problem-solving skills
    • Resilience, understanding, patience and empathy
    • Adaptable and a fast learner

    The shift pattern for this team will be Monday to Friday 9-5pm or 10-6pm on a weekly rotation, and a Saturday expected in rotation, usually 1 in 4, subject to business needs.


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