Learning and Engagement Assistant - Greater London - JoJo Maman Bébé

Description

Your role in the JoJo story:

Do you dream of a role where you support the delivery of learning, engagement, wellbeing and inclusion activity across the business?

Working closely with the Learning and Engagement Manager, the Learning and Engagement Assistant plays a key part in coordinating learning programmes, supporting engagement and wellbeing initiatives, and helping to deliver employee communications and recognition activity.

This is a delivery-focused role, responsible for supporting the smooth and consistent implementation of learning and engagement initiatives, ensuring a positive employee experience and effective coordination across the business. Regular on-site presence is required in the London office to support workshops, engagement activity and events.

Key Responsibilities

Learning & Development Support

• Support the coordination and delivery of learning and development activity across the business, including workshops, training sessions and development programmes.
• Assist with scheduling training, booking venues, coordinating materials and supporting facilitators.
• Support the administration and ongoing management of learning management system (LMS), ensuring content is accurate, accessible and up to date.
• Support the coordination and administration of apprenticeship and early careers learning activity.
• Track attendance, completion and feedback for learning activity and maintain accurate learning records.
• Support compliance and mandatory training activity, including monitoring completion and following up where required.

Induction & Onboarding Support

• Support the delivery of the organisation's induction and onboarding programme.
• Coordinate induction sessions and learning activity for new starters, including scheduling, materials and logistics.
• Maintain induction and onboarding content within the LMS, ensuring materials are accurate, up to date and values-aligned.
• Track completion and feedback, escalating issues or insights to the Learning & Engagement Manager.
• Work closely with the Recruitment Assistant and People Assistant to ensure a smooth handover from pre-start activity into induction.

Engagement, Wellbeing & EDI

• Support the delivery of employee engagement, wellbeing and EDI initiatives, working to agreed plans and priorities.
• Assist with the coordination of wellbeing campaigns, inclusion activity and awareness initiatives.
• Support engagement surveys and feedback activity, including administration, coordination and collation of results where required.
• Help maintain resources, toolkits and materials that support wellbeing and inclusive working practices.

Employee Communications & Recognition

• Support the delivery of employee communications relating to learning, engagement, wellbeing and People initiatives, including events such as fireside chats.
• Assist with preparing content for internal channels (e.g. lighthouse, email, presentations, newsletter).
• Support employee recognition activity, including coordination of awards, celebrations and values-based recognition initiatives.
• Help ensure communications are consistent, timely and aligned with JoJo's culture and values.

Stakeholder & Team Collaboration

• Work closely with the Learning and Engagement Manager to support priorities, timelines and delivery plans.
• Liaise with managers, employees and external providers to coordinate learning and engagement activity.
• Provide on-site support for learning sessions, engagement events and workshops as required.

Process & Administration

• Maintain accurate records, trackers and documentation relating to learning, engagement and wellbeing activity.
• Support reporting and tracking of activity and participation where required.
• Contribute ideas to improve the delivery and effectiveness of learning and engagement initiatives.

Skills that make you shine

• Experience supporting learning, engagement or people‑related activity in a People or L&D environment.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• Confident communicator with good attention to detail.
• Comfortable coordinating logistics, scheduling and administration.
• Experience using learning management systems (LMS) or similar platforms.
• Confident using digital tools (e.g. Canva, Articulate Rise, LMS platforms)
• Experience supporting engagement, wellbeing or inclusion initiatives.
• Experience supporting internal communications or recognition activity.
• (Desirable) CIPD Level 3 (or working towards) or equivalent experience.

Additional Requirements

• Ability to work regularly from the London office to provide visible, on‑site People support.
• Willingness to travel occasionally to stores or other locations as required.

Just to give you a taste of our culture, we'll be looking for you to:

• Be a brand ambassador, safeguarding our values and ethos.
• Demonstrate honesty and respect in every interaction.
• Foster collaboration and open, active listening.
• Take ownership of all aspects of the role.

Perks and Benefits

• Enjoy 25 days' annual leave plus all bank holidays.
• Extra day of annual leave for each year you're with us, up to 38 days.
• Is it your birthday? Take it off and celebrate
• Helping plan for the future - enhanced pension scheme.
• Get on the move - cycle to work scheme.
• Financial wellbeing app - pay yourself 40% of your earned wages whenever you want.
• Saving scheme with Smart Money Cymru.
• Flexible work options.
• Enjoy fabulous social events.
• Give back with volunteer days to support our communities.
• Prioritise your well-being with our Health and Wellbeing hub.
• Specsavers voucher – Get a free sight test and contribution towards glasses (T & C's) apply.
• We love our products Enjoy:
  • 40% off JoJo branded lines
  • 25% off full-price NEXT products
  • 10% off NEXT Beauty products
  • Up to 10% off most branded products
• Embrace an "It's up to you" learning environment with ongoing training and development opportunities.

Want to know more about JoJo?

We make happy and helpful clothes and products that let children be children – in all their silly, messy, adventurous, noisy, imaginative joy. But we're not just about selling products; we're about creating a warm, community‑centric environment for our employees and our customers. From over 70 locations across the UK and Ireland and a thriving e‑commerce platform, we offer a meticulously designed collection of children's clothing, toys, and essentials designed with love and care: always with children at the forefront of our minds.

As a B Corp, our commitment goes beyond commerce, we strive for a sustainable future and take pride in our responsibilities to the planet and our communities. At JoJo, every role, every task and every day is an opportunity to support, inspire and contribute to the well‑being of our teams and our customers.

We embrace and openly welcome people from different cultures, perspectives, and experiences to create a diverse and enriched environment. We work hard to recruit, develop, and retain the most talented people, regardless of background to make sure we grow our company sustainably and with different cultural influences. By encouraging a diverse and inclusive workforce, we aim to create an environment where everyone can thrive and reach their full potential.