The College - Cambridge, United Kingdom - Pembroke College Cambridge

Pembroke College Cambridge
Pembroke College Cambridge
Verified Company
Cambridge, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

PEMBROKE COLLEGE
Cambridge

Porter


PORTERS' LODGE
December 22

1


THE DEPARTMENT
The Porters' Lodge is the central hub for the College community and is staffed 24 hours a day,

365 days of the year.

The team consists of 1 Head Porter, 1 Deputy Head Porter, 2 Senior Porters and 10 Duty

Porters.


THE ROLE
Pembroke College, Cambridge is seeking to As a Porter you would be expected to

appoint a Porter to join our friendly team in provide a high standard of communication,

the Porters' Lodge. appearance and professionalism as part of

this small team within Pembroke College.
Some of the Porters' role is ensuring

the safety and security of the College The Porter's team work alongside the Head

premises; responding to fire alarms; being Porter and the Deputy Head Porter, to

the first point of contact for all emergencies; maintain high levels of consistent quality

administering first aid; providing mental service to Fellows, students, staff and

health first aid support. members of the public. Day to day a Senior

Porter will assist in that service.
First impressions count and the Porters'

Lodge is the first experience visitors/guests/ The successful applicant must be customer
- students/staff have to the College and the focused at all times and have excellent

team aim to deliver a professional and communication skills.

efficient service at all times.

SALARY & HOURS


£ 25,310.18 per annum The shift pattern is rotational over 10 weeks

Plus an Attendance bonus scheme paid in with 3 periods of the pattern, consisting of 6

two instalments.

These are only payable work days: 2 ET, 2 LT, 2 NT followed by 4 Rests

after the satisfactory completion of the days (RD):
probationary period. Early Turn (ET) 07:00 - 15:00

Late Turn:
(LT) 13:00 - 21:30

Hours of work are on a Rota Shift Pattern Night Turn (NT) 21:30 - 07:00

averaging 36.5 hours per week.

Weekends and Bank Holidays are included in ATTENDANCE BONUS

2


Responsible to:
The Head Porter / Deputy - High standard of personal appearance and

Head Porter and Senior Porters.
bearing


Location:
Pembroke College, Cambridge, - Enthusiasm for making a positive

Hostels and other College owned property. contribution to the life of the College.


Skills:


  • Requirement to become a qualified First


  • Aider.

  • Excellent interpersonal and

communication skills
Budget Responsibilities:
None

  • Excellent organisational and general office
    Work Experience:
skills. - Experience of educational establishment

  • Proven qualities of maturity, sensitivity and and campus environment would be
discretion. advantageous

  • Honesty and Integrity.
  • Computer literate, numerate and with a

- professional telephone manner
  • Adaptability and flexibility to manage a
variable workload.

  • The selfconfidence and ability to relate to
and liaise appropriately with a wide range

of people, internal and external clients,

Senior Members, students, Head of

Departments, and staff.

  • Confidentiality
  • Computer literacy with a good working
knowledge of Windows and Excel.

  • Able to work to tight deadlines.
  • Approachable, reliable, conscientious and
trustworthy

  • Highly developed interpersonal skills
  • Ability to assess and react to situations
promptly and tactfully

3

Main


Responsibilities:


General Duties:


  • Responsibility for welcoming visitors to the College and for ensuring that all enquiries are
dealt with as quickly, efficiently and courteously as possible.

  • Responsibility for handling sensitive and confidential materials and information.
Confidentiality at all times.

  • Handling financial transactions undertaken by the Porters Lodge including the sale of
College items, payments for guest room accommodation.

  • Responsibility for ensuring the Porters Lodge has all the information necessary to enable
all enquiries to be answered.

  • Handling correspondence on a daily basis (sorting the post/answering the telephone)
dealing with any ad hoc enquiries which come into the Porters Lodge.

  • Dealing efficiently with lost and found property.
  • Hoisting and lowering of the College flag. On dates when tasked to do so.
  • Recognising Senior Members, students and staff of the College.
  • Conduct regular security checks daily as specified around the College and/or Hostels as
directed by the Head Porter Deputy Head Porter and Senior Porter.

  • Undertake every 6 monthly Fire and Safety checks of allocated Hostels and College
buildings and report findings.

  • Take ownership of certain responsibilities allocated to you by the Head Porter, to ensure
the smooth running of the Porter's Lodge.

  • Providing holiday and/or sickness cover within the Porters Lodge, changing shift pattern
where necessary when you are on a working day.

  • Any such other duties as may be required by the Head Porter/ Deputy Head Porter/Senior
Porter from time to time.


Communication:


  • Be able to use the switchboard telephone system for the College, ensuring that the
phone is a
More jobs from Pembroke College Cambridge
See all jobs of Pembroke College Cambridge