IT Service Delivery Manager - Manchester, United Kingdom - INTEC SELECT LIMITED

INTEC SELECT LIMITED
INTEC SELECT LIMITED
Verified Company
Manchester, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Service Delivery Manager - £60,000 - £70,000 - Remote Working

Overview:


A global leader in the connected mobility market which is one of the fastest growing sectors in the internet of things industry, they are looking to on board a Service Delivery Manager with a strong technical background.


Key Responsibilities:

  • Establishes and maintains strong and productive relationships with key internal and external stakeholders ensuring that the service requirements of the business are understood
  • Take ownership of the technical relationship with external partners ensuring incidents and requests are dealt with effectively
  • Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner
  • Work with internal and thirdparty teams to ensure improvement actions are taken and completed to protect and improve services
  • Provide regular and accurate management reporting on service performance
  • Provide guidance, technical consulting and direction to team members on delivery.

Desired Experience:

  • Knowledge of the ITIL framework and strong technical understanding
  • Experienced Service Management professional
  • Understanding of AWS and other cloud environments
  • Understanding of data governance legislation
  • A solid background in PaaS, SaaS and Cloud operations
Service Delivery Manager - £60,000 - £70,000 - Remote Working
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