Customer Service Advisor - Bristol

Job summary

Responsibilities

• Handle inbound calls, respond to emails, manage live chats and proactively reach out to customers to keep them happy and in the loop.
• Answer all sorts of questions – from basic account info updates to troubleshooting tech issues. No two days are the same
• Deliver an excellent service across all channels.
• Have value-based conversations with customers, taking opportunities to upsell to ensure our customers are getting the most out of our products and services
• Juggle various systems, both internal and external.
• Take on problems with a Right First Time attitude.
• Own challenges and see them through to the outcome.
• Help us get even better at what we do by sharing feedback and ideas for improvement.

Qualifications

• Customer obsession, adaptability and a drive to grow with us
• Commitment to delivering outstanding service and prioritising customer satisfaction.
• Ability to excel at building relationships and communicating clearly.
• Proactive, can-do attitude and serious problem-solving skills.
• Comfort with wearing multiple hats and juggling tasks efficiently.
• Confidence to suggest improvements and constantly better what we do and how we do it.

Job description