Administrator - Manchester, United Kingdom - Alcumus Group

Alcumus Group

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Administrator role, known internally as the Field Operations Co-ordinator is responsible for providing administrative support to the Field and Academy teams, working with the Operations Managers to support efficient operational delivery of Academy courses and field-based Audits.

What that means day to day

Provide professional customer service for the Academy, being the main point of contact for customer enquiries and welcoming and assisting delegates for courses delivered in Manchester

Managing course schedules and identifying efficiencies in the delivery

Collaborate with both Sales and Marketing teams to ensure Academy courses are fully utilised, providing data to sales colleagues to proactively sell available delegate places

Maximize Alcumus sales by proactively promoting other courses and standards to all delegates

Coordinate Academy venue bookings, travel and accommodation for Auditors and Trainers

In conjunction with Learning and Development, ensure training agreements are issued and retained for all employees attending Academy courses

Ensure full document control of all training materials is in place

Preparing course materials, issuing certificates and leading international training admin

Quality control of invoices, proactive collection of academy payments and weekly reporting of outstanding amounts including bad debt collection

Ensure that all new field starters are booked to Academy courses in conjunction with the ROMs and in line with their unique training plans

Manage bookings for the Auditor Witnessed Audit Programme, working alongside the Regional Operations Managers to ensure UKAS requirements are maintained and proactively contacting clients to obtain agreement for Trainees to attend Audits

Ensure Field Team records are maintained to Alcumus, UKAS and CQI IRCA requirements

Set up competence folders for all new field staff, ensuring a central database of competence records is maintained for new and existing staff, saved accordingly to individual documents

Central point of contact for onboarding administration required for new field staff. Arranging IT equipment, travel arrangements, and ordering PPE for new and existing staff

Produce daily utilization reports to the wider Operations team to ensure Auditors and Trainers are fully utilized

Analysing and delivering weekly and monthly reports through Dynamics and Power BI

Raise POs for subcontractors and suppliers

Control of compliance and competency associated with UKAS and CQI IRCA

All other duties assigned by Operations Managers

What you'll need to be successful

Essential:

Experience in a planning/scheduling role

Proven track record of delivering excellent customer services to internal and external stakeholders

Advanced Microsoft skills, including Power BI

Level 2 standard or equivalent in literacy and numeracy

Desirable:

Experience in credit control and budget management
What you'll get in return

FOR THE HERE AND NOW - We provide a mature and flexible 'work your way' culture, generous holiday allowance, a 'giving day' to give back to others, enhanced family friendly leave (regardless of gender), an employee assistance programme, 24-hour online GP, gym discounts, cover for a variety of healthcare, dental, optical and wellbeing treatments/services, a cycle to work scheme and paid time off when you're physically and mentally unwell.

FOR FUN - You spend a significant percentage of your time with your colleagues (and what a great bunch of people they are) and it's important to us that everyone contributes to an environment that is positive and full of laughs.

We've always got something going on, from charity events and competitions to recognition events and awards and we encourage our teams to get involved and have fun along the way.

Sound interesting so far?

What you can expect if you apply:

An interview process consisting of:

An initial discovery call with the recruiter

A first stage interview via Microsoft Teams

Additional interview (likely face to face) with the stakeholders you'll be working with closely in the role

We're keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.

About Alcumus

Who we are:

By this point, you'll likely have decided if the role sounds up your street, but what about Alcumus as an employer?

Time to introduce ourselves

We believe that everyone should be able to go home safely from work every night, so we've made it our mission to build risk management solutions that are far beyond simple box ticking exercises, instead embracing new and evolving technology that will support our clients to keep their workforce safe.

We're a PE backed, high growth business that sets ambitious goals, moves at pace, and fails fast. We believe that if you look after your people, they look after everything else, so we place significant emphasis on providing stretch f