Hotel Night Receptionist - Liverpool, United Kingdom - The Shankly Hotel

The Shankly Hotel
The Shankly Hotel
Verified Company
Liverpool, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Hotel Receptionist

THE JOB ROLE CONSISTS OF

  • To ensure that a friendly and efficient service is given by the reception team always.
  • Liaise and cooperate well with other operational departments, notably housekeeping, concierge and accounts on all front office matters which affect them.
  • Work towards targets and maximise up sells by promoting in house services from guests checking in and visiting the properties using figures given by the restaurant and bars
  • Ensure hotel policy, as it relates to front office, is strictly observed at checkin, during guest stay and departure.
  • To check the room availability by room type and to make appropriate adjustments to avoid overbooking, keeping control of the "off" rooms always.
  • Handle complaints with immediate action and through follow up not allowing the complaint to leave the building

THE IDEAL CANDIDATE WILL HAVE

  • Previous experience in a similar role preferably
  • Strong leadership skills
  • Problem solving and complaint handling
  • Excellent written and oral communication skills
  • Team player
  • Attention to detail
  • Selfmotivated

Job Types:
Full-time, Permanent


Job Types:
Permanent, Zero hours contract


Salary:
From £10.50 per hour


Schedule:

  • 8 hour shift

Work Location:
One location
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