Learning & Development Manager - Salisbury - Fexco

    Fexco
    Fexco Salisbury

    22 hours ago

    £40,000 - £80,000 (GBP) per year
    Description

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

    Job Title: Learning & Development Manager

    Location: Salisbury, Head Office or Highbury, London (Hybrid)

    Company: Fexco Property Services

    Type of Employment: Permanent, Full-time

    Introducing the Fexco Property Services GroupThe Group currently consists of multiple property management brands, delivering property management services to over 100,000 homes across England and Wales. Our colleagues work on customer and client facing roles, as well as many other varied roles and skillsets, in a diverse, growing, and dynamic organisation and sector. We operate from multiple office locations throughout the UK, and we are part of the multi-national Fexco group, with products and services spanning multiple sectors and geographies internationally. For further information, please view our website:

    About this roleYou will oversee the Group Learning & Development programme alongside the HR Manager, ensuring a consistent and high-quality learning experience across all brands and offices. You will line-manage the L&D Facilitator and take overall accountability for L&D across the business, covering both soft-skills development and technical (hard-skill) capability (e.g. property management operations, systems and compliance). You will use blended learning, including digital and AI-enabled tools, to make learning accessible and scalable.

    Some responsibilities and goals you'll own

    Oversee and maintain the Group L&D programme, annual learning plan and governance (needs analysis, priorities, delivery plan and measures of impact).

    Line-manage the L&D Facilitator, including objective-setting, coaching, planning and quality assurance.

    Oversee the soft-skills programme, working closely with the L&D Facilitator to ensure consistent quality, strong engagement and alignment to business priorities and values.

    Design, develop, and deliver technical (hard‐skill) training across the property management function including core processes, systems and tools, compliance, and role‐specific capabilities collaborating with subject‐matter experts to ensure all content remains accurate, relevant, and practical.

    Design and deliver training that supports operational performance and service standards across the business.

    Partner with leaders to identify skill gaps and learning opportunities, translating needs into clear learning solutions.

    Deliver learning through a blended approach (workshops, digital learning, guides and on‐the‐job support), using technology and AI‐enabled tools where appropriate to scale and improve learning access.

    Provide oversight of Property Management Traineeships and Apprenticeships, ensuring alignment to the wider L&D programme and visibility of progress/outcomes.

    Evaluate learning effectiveness through feedback, data and performance measures, and continuously improve content and approach.

    Keep learning content current by staying informed on industry trends, best practice and relevant regulatory updates.

    Create and promote learning pathways that support career development and progression.

    Foster a positive learning culture that encourages continuous development and high performance.

    What we're looking for

    Experience overseeing L&D programmes end‐to‐end (planning, delivery and evaluation); people management experience (or strong coaching/leadership capability) is highly desirable.

    Proven experience in learning & development or training roles, preferably within property management or a similar customer‐focused environment.

    A solid understanding of residential property management operations and the challenges within the sector.

    Excellent communication and presentation skills with the ability to engage a wide range of learners.

    Experience in designing training materials and utilising digital learning platforms or LMS systems.

    Strong ability to assess learning needs and measure impact.

    Highly organised, proactive, and capable of managing multiple projects simultaneously.

    A collaborative and inclusive approach, working effectively with stakeholders across the business.

    Desirable

    Experience creating or implementing AI‐enabled learning tools or digital knowledge platforms.

    Experience within the property sector.

    Fexco is an equal‐opportunity employer and is committed to providing a supportive, inclusive workplace where everyone is encouraged to bring their full selves to work. All applications are welcomed and considered fairly.

    #J-18808-Ljbffr

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