Customer Service Advisor - Solihull, United Kingdom - Bridge of Hope

Bridge of Hope

Verified Company

Solihull, United Kingdom

3 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title; Customer Service Advisor

Start Date; ASAP

Duration; 12 months

Job Type; Contract, possibility to go permanent

Location:
Solihull, hybrid working once training is completed

Pay Rate; £13.90

Working Hours:
Monday to Friday 9-5

Role Overview:

Your primary responsibility will be to assist with the rollout of Automated Meter Reading (AMR) metering, ensuring seamless customer engagement, obtaining access information for sites, booking site surveys, and coordinating meter exchanges.

Key Responsibilities:

Handle daytoday customer and internal queries via telephone and mailboxes in a professional and timely manner.
Deliver exceptional metering services to customers while ensuring compliance with business standards and obligations.
Manage various sitelevel processes, including deployments, maintenance, site visits, and customer interactions, to support a comprehensive and timely AMR metering rollout.

Experience and Qualifications:

Proven experience in telephony customer service.
Ability to navigate and utilize internal database systems effectively.
Experience in the utilities sector would be advantageous.
Rullion is a forwardthinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small startups to large household names._
We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants._

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.