Skills Coach - Newcastle upon Tyne, United Kingdom - Babington

Babington

Verified Company

Newcastle upon Tyne, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Skills Coach - Business Administration & Customer Service

As a purposedriven organisation, we're all about the 'why'.

Babington is committed to developing better futures:
for individuals, organisations, and society. For us that means developing skills and creating opportunity for individuals and organisations to perform at their very best.

Are you an inspiring and motivational mentor, with a passion to provide pastoral advice and guidance to help learners reach their potential and succeed in their Business Administration and Customer Service programmes? We are looking for a passionate, curious and motivating industry professionals to join our team as a Skills Coach to share their expertise with cohorts of engaged and motivated learners.

If you have knowledge and experience within the service sector and the determination to provide an exceptional customer experience with the willingness to work on a remote basis and be part of our journey of Developing Better Futures, then we want to hear from you

Summary of role

You will be responsible for Coaching & Mentoring learners working towards the successful and timely achievement of their learning programme.

Creating and maintaining cohesive and communicative relationships with learners and employers. Providing blended academic and pastoral advice, guidance, and support, ensuring a safe and conducive working environment.

Provide inspirational support and guidance to learners throughout their learning journey, helping them to progress, achieve and reach their potential.
Manage and facilitate interactive, immersive & engaging interactions including 121 sessions, virtual group sessions, digital learning interventions forums and chat sessions to your learners.
Adapt Babington's learning journey blueprint (where required) to fulfil the requirements of our clients, learners and stakeholders which enrich and compliment the customer experience.
Provide indepth coaching and mentoring support and advice throughout the learning journey and End Point Assessment through an effective use of coaching frameworks
Anticipate and overcome barriers to progress and inspire achievement, ensuring that learning is inclusive and supports diversity.
Liaise with Specialist Trainers to facilitate formative and summative assessment of learners' skills and knowledge.
Promote and embed Equality and Diversity, Safeguarding, British Values, Prevent and Health and Safety to all learning sessions.
Compile and maintain all learner documentation on the relevant eportfolio system to reflect learner's characteristics, meet quality standards and funding compliance, along with demonstrating progression.
Conduct and interpret detailed skills gap analysis with learners to accurately identify learner's starting points, prior achievements, and experience.
Deliver immersive, differentiated, and impactful interactions, embedding Maths and English, to ensure active participation by all learners in the groups, through a variety of methods, which contribute to positive learning outcomes.
Have an indepth understanding of embedded learning methodologies and how to evaluate behavioural change.

Essential Qualifications

Grade A-C GCSE in English and Maths or equivalent
BUsiness Administration and/or Customer Service qualification
Level 3 Award in Education & Training (or equivalent) teaching qualification or willingness to acquire

Skills and experience

Experience of developing individualised learning plans and SMART targets
Coaching to embed behavioural change experience
Experience in using digital technologies and experiences to deliver learning
Experience of liaising with employers and external agencies
Experience of providing interactive and engaging teaching, training, and development opportunities to adults
Experience of successfully achieving deadlines and working without close supervision
Experience of working in an accredited environment, industry, or practice
Knowledge of the Awarding Organisations, End Point Assessment Organisation, Funding Bodies, Ofsted and other regulatory arrangements.

Babington Benefits