Door Person - London, United Kingdom - Marriott International, Inc

Marriott International, Inc

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Number

Job Category Rooms & Guest Services Operations

Location JW Marriott Grosvenor House London, 86-90 Park Lane, London, London, United Kingdom VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

***To exceed guest's expectation, and provide Marriott high service, by ensuring that the guest receives a pleasant and memorable stay.

To create an Inviting sense of arrival by assist arriving guests efficiently, courteously and professionally at all times. Assist departing guests and thank them for staying. Continually maintain Marriott's high standard of hospitality.

CANDIDATE PROFILE

Previous experience working within a Concierge environment preferred
Strong Communication skills (verbal, listening, writing)
Innovative
Out of the box thinker
Proactive and reliable
Able to work alone and within a team
Good level of English essential
Service oriented personality
Dependability and courteous manner

GENERAL REQUIREMENTS

Prepare yourself for your daily shift by ensuring that all information is passed on between the Doormen on duty. Check with the Concierge for any additional information.
Ensure best possible twoway communication with fellow associates and managers.
Handle any guest problems or complaints in a professional and hospitable manner. Ensure they are resolved and followed through using the LEARN and Service Excellence process. Ensure complaints are tracked using the Guest Response program.
Understand the Hotel's fire and safety procedures. To undergo training in all fire and security measures every quarter.
Adhere to high standards of personal hygiene and wear the proper uniform at all times.
Ensure immaculate appearance of the courtyard and entrances.
Welcome arriving guests and open the doors for them.
Assist with the luggage of arriving and departing guests.
On request call taxis either from the rank or from the street.
Remain at your position on the Front Doors/ Front Gate at all times.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.