Customer Service Executive - Glasgow, United Kingdom - Reed Business Support

Reed Business Support

Verified Company

Glasgow, United Kingdom

1 day ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Executive, Glasgow
Salary £22390 plus commission (Up to £400 per month)

Purpose of Role:
An excellent opportunity has arisen for a Customer Technical Support Exec to join our team here in Glasgow.

As part of this team, you will:

Answer inbound calls within the target set by the business
Process all incoming fault calls and applicable machine part orders which will be received via telephone or electronically
Handle all incoming service issues received via telephone and electronically
Provide customers with assistance to "phone fix" minor machine faults live over the telephone whilst trying to achieve the target set out by the Service Delivery Manager
Manage the IT system for all aspects specific to the role
Make calls to customers to confirm machine install dates, to confirm correct equipment is being orders and that the customer is aware of the required water and electric needs for said machine type
Generate revenue in line with targets set by the business through the upselling of machine water filters and boiler inspection appointments
Work as part of a team to ensure all shifts are sufficiently covered

Experience

To be considered for this previous position, you will have:

Demonstrable experience in a Customer Support Environment and/or experience in call handling with customers
Experience in handling enquires and offering technical assistance to customers over the telephone
Experienced in routine processing and administrative duties
Proven track record in revenue generation through upselling of products and services