Field Service Administrator - East Sussex, United Kingdom - Huntress

Huntress

Verified Company

East Sussex, United Kingdom

1 day ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Title:
Field Service Administrator - Permanent, Full Time

Salary:
£26k-£30k Per Annum (DOE)

Duties:

Ensuring all orders are up to date and customers/ sales advised of any rescheduling
Acting as the first contact, analysing customer needs, and identifying necessary parts
Advising Service Engineers on the customer requirements and feeding back technical advice to the customer
Quoting spare parts, service visits and maintenance agreements to existing and prospective customers
Assisting with resolving billing issues with the accounting department as necessary
Assisting in handling customer dissatisfaction, providing appropriate solutions and alternatives and followingup to ensure resolution
Escalate to senior management when appropriate
Efficiently and profitably scheduling and dispatching Field Service Engineers, to carry out installations, corrective, and preventative maintenance visits in line with customer requirements and quality standards
Proactively monitoring Engineer activity to ensure you are always aware of engineers' availability, and assisting with any issues that arise
Maintaining the Service Calendar in Outlook so Engineer schedules are uptodate and visible to others
Liaising with Operations as necessary to get the right parts, competitively and on time to customers
Coordinating with endusers, Engineers, and local distributors to ensure work is carried out according to the agreed schedule
Supporting the field service team by shipping parts ahead to time, making travel arrangements, etc.
Ensuring customer visit reports are completed by Engineers before leaving site and signed by the customer
Preparation of KPI reports on Service activities for management
Attending daily/weekly/monthly meetings with managers to enhance working relationships
Providing training in your working practices for Sales Admin team so they can do the same for you

Requirements:

Must be able to drive due to the location
Scheduling, administration and customer service experience
Proficiency in Microsoft Office
Problem solving and collaboration skills to own and resolve customer issues
Good telephone manner with colleagues and customers
Ability to make decisions and challenge engineers if needed, while maintaining positive relationships
Excellent time management and communication skills
5 GCSEs to include Maths and English and/or NVQ Level 1, or equivalent
A technical background in field service or engineering would be a strong advantage

Hours:
Monday-Friday, 37 hours a week, 100% office based