Host / Receptionist - Alderley Park - Bruntwood

    Bruntwood
    Bruntwood Alderley

    4 days ago

    Description

    At Bruntwood, we're committed to offering more than just outstanding office, coworking, retail and lab spaces. Everything we do is tied into our vision of building vibrant communities, whilst providing businesses with the support and expertise they need to grow. We're commercial property specialists operating across the UK. Bruntwood owns, develops, manages and maintains properties across England. Our focus is on 'Creating Thriving Cities' which is evident across our website, so have a look to gain more perspective on what we do, and how we operate.

    You'll work at our wonderful Alderley Park site, in the Glasshouse building, Monday to Friday, 40 hours per week. With over a 1 million square foot of workspace – from collaborative office space, to lab space, to high‑end tech facilities. There are two car parks at either entrance – and even a gym, pub and padel court.

    Job purpose


    The Host role is a pivotal position as the face of Bruntwood. You will be the first point of contact and ultimately work with our clients/tenants on a regular basis. It's important you are approachable and love speaking to people and building relationships. That's why we love applicants from hospitality/retail/cabin crew backgrounds where you will be a natural.

    What will you be doing?

    • Delivering a positive Customer Experience within the building
    • Build lasting, long‑term, professional relationships with customers
    • Be the first point of contact for all customers and visitors in the building
    • Support and facilitate events and meetings within the building
    • Facilitate new customer viewings to support the sales process
    • Host the meeting rooms, coworking, lounge and other communal amenities, maintaining high standards of presentation and food and beverage service where applicable
    • Able to manage own workload to flex between essential desk‑based tasks and building customer relationships with customers
    • Collate all customer intelligence and update systems accordingly to support sales and retention
    • Work as part of a wider team, engaging with your customers, colleagues, management team and other departments within Bruntwood
    • Be a role model to promote wellbeing in the workplace
    • Focus on continuous improvement, adding value, saving time and simplifying things for the customer
    • Be basically brilliant, applying your energy, drive and knowledge to inspire colleagues and provide the right service every time

    What are we looking for?

    • Can‑do attitude and ability to step up to the challenges of working in a fast‑paced, dynamic and developing organisation
    • Curious and interesting people with high attention to detail and a drive to go over and above for customers – motivation and a positive attitude are key
    • Admin experience is a must, as you will manage our enquiries mailbox on a daily basis
    • Excellent communicator, bringing personality to work and interacting with people on a human level
    • Skills and experience in hospitality, retail or other service sectors
    • Able to maintain high levels of energy and positivity throughout the day

    What will you get?

    • An opportunity to work with a friendly, passionate and experienced team
    • Ability to contribute towards the growth of the company and its direction
    • An exciting place to work and a challenging role, full of opportunity and new experiences
    • Opportunities for progression in a growing company

    On top of the salary advertised you will be entitled to a number of benefits including:

    • 28 days holiday plus your birthday off work – and if that's not enough you can also buy & sell holidays
    • 24 hours a year volunteer time – endless opportunities to support causes that matter most to you
    • Sabbatical of up to 12 months so you can take a career break after five years with us
    • Healthcare cash plan for all colleagues – claim back medical expenses like optical, dentist & physiotherapy. Private healthcare cover on an opt‑in basis too
    • Life assurance cover for all colleagues
    • Up to 8% matched pension scheme
    • Discounts & cashback at leading retailers
    • Enhanced maternity/shared parental leave – 26 weeks fully paid leave
    • Interest‑free learning loans to help you develop new skills

    It's good to know that you'll be working for a business that gives back – The Oglesby Charitable Trust has donated more than £25m since 2001, supporting charities across Arts and Culture, Education, Environment, Medical Research and Social & Health Inequality.

    Our operations team makes up a huge part of our workforce. Therefore it's incredibly important to recruit from diverse backgrounds to reflect the communities we operate in and achieve our goal of creating thriving cities that are completely inclusive.

    We'll always do our best to accommodate any adjustments you need at interview. Highlight this in your application form. If selected, we will discuss this before your interview.

    We'll get back to you within a week of your application; if it's been longer, feel free to email for an update.

    For successful applicants we conduct a one‑stage interview process that gives you the opportunity to see the role in action and ask questions to ensure it's the right fit for you.


    #J-18808-Ljbffr

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