Contact Centre Team Leader - Prescot, United Kingdom - Chums Ltd

Chums Ltd

Verified Company

Prescot, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you an experienced Contact Centre Team Leader/Team Manager looking for your next challenge and opportunity to potentially grow your career to the next level?

Chums Retail Company are delighted to now have the opportunity within our Team to be on the search for an experienced Contact Centre Team Leader/Team Manager.

At Chums, we strive to deliver a world class customer experience by providing a personal service to our customers, ordering the products they ask for as well as identifying additional products that are relevant.

We're not just a standard Contact Centre.

Onsite we have our Warehouse Operations who you will work closely with, Product Buying Team, Marketing Team, Website Design Team, Market Place Team (Amazon/Ebay) and many more.

This makes it a really exciting place to work and progress your career into varied roles in the retail industry.

If you have experience of leading high performing Teams in an OMNI Channel environment this might just be the opportunity you are looking for

Job requirements of a Contact Centre Team Leader:

Leading, training and coaching a Team of OMNI Channel Sales Assistants
Setting weekly and monthly support plans and objectives
Improving team overall performance, engagement and wellbeing
Analysing previous statistics and performance to enhance your customers and colleagues experience
Conducting development sessions including 121's, coaching, career progression and mentoring
Ensuring KPIs and SLAs are met

Job experience of a Contact Centre Team Leader:

Minimum 6-12 months in a similar Contact Centre Team Leader role
Strong leadership skills and performance management skills.
Excellent communication skills effective coaching skills; have the ability to build relationships & can motivate staff.

Job Types:
Full-time, Permanent

Schedule: