Head of Customer Experience - Manchester, United Kingdom - MERJE Ltd

MERJE Ltd

Verified Company

Manchester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

My client is looking for a Head of Customer Experience to be the voice of the customer and use lean thinking to identify and deliver improvements to the customer experience and eliminate waste.

Responsibilities:

Act as the voice of customer for the business
Summarised in a monthly customer experience report including contact profiling, complaint profiling and root cause analysis of customer issues
Develop and lead customer experience improvement programme.
Lead the CS team and the wider business in the adoption of the lean approach to resolving pain points, improved control and delivering improvements in customer experience and efficiency.

Skills & Experience:

Strong Customer Experience background
Continuous improvement Experience
If you would like this job advertisement in an alternative format, please contact MERJE directly._