Senior Pensions Administrator - Edinburgh, United Kingdom - Isio Group

Isio Group

Verified Company

Edinburgh, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

We're growing and we want you to be part of our journey.

Part Time Senior Pensions Administrator

At Isio, our purpose is to create better outcomes for our people, our clients and society.

We are a people-first business and we're committed to helping our colleagues gain a wide variety of experience, significant development opportunities and progression through the business.

Our Pensions Administration Team
We provide a frictionfree pensions administration journey for our clients and their members. We have a simple philosophy that underpins our success. We believe that by creating the right blend of human touch and stateoftheart technology, we'll deliver the best possible experience for every member on their road to retirement and beyond.
What's the role?
Pensions Administration is the heart of our trustee services and as a peoplefirst business, we are seeking caring, motivated and highly organised individuals with pensions experience to join our teams on a full or part time basis. Ideally working a minimum of 21 hours per week, which can be 3 full days or a mix across the working week.

You will be responsible for the service provided to a portfolio of pension scheme clients that range in size and type, although we predominantly service Defined Benefit schemes.

You will manage all day-to-day activities in relation to your portfolio, as well as supporting the team with their training and development needs.

Key responsibilities
Take responsibility for all work to ensure delivery is of a high standard and is in accordance with client Service Level Agreements.
Process member events within deadlines ensuring compliance with Isio's standards as well as scheme rules and legislation.
Peer review and check work to ensure it is of a high standard and compliant with scheme rules and legislation.
Communicating with members, trustees and other third parties.
Provide support and share knowledge across the team.
Maintain a culture which reflects Isio's behaviours and values, putting our people and our members at the heart of all activities.
Attend and present at both internal and external meetings (including Trustee and/or client meetings).
Keep up to date with any changes impacting your portfolio or schemes.
Take responsibility for ad hoc projects ensuring all deadlines are met and quality is of a high standard.
Identify noncore fee projects and ensure these are raised with the client in a timely manner.
Be positive and professional at all times and build strong relationships with others.
Key skills and experience
Experience an experienced senior pensions administrator with relevant experience and knowledge of delivering administration services to Defined Benefit pension schemes.
Excellent customer service focus with the ability to assess client needs, build relationships and manage expectations.
A great communicator the ability to communicate with clients, members and colleagues with impact and credibility.
Enthusiasm and motivation a unwavering desire to solve problems and deliver excellent customer service.
Excellent time management the ability to manage multiple tasks and consistently deliver to deadlines.
A great team worker an emerging role model within Isio, with the ability to support and develop others.
Experience of presenting administration reports and communicating with clients/trustees.
Experience of managing, mentoring and developing teams.
Demonstrated Commitment to our Core Purpose
Power in Partnership: We work in partnership with our clients & each other building open and trusted relationships. Working together allows us to deliver the best for our clients.
Future Focus: We want to push our industry forward by solving problems in better ways that benefit both our clients & society.
Strength in Difference: We work with diverse perspectives to find better solutions. Working with differences makes us stronger.
People First: We recognise that pensions is a people business. People are the source of Isio's expertise and it is people's lives that we affect through our advice.
What we offer you
Isio is a people business, and we're committed to helping our great colleagues gain a wide variety of experience, significant development opportunities and progression through the business. The variety of work that'll be available to you will enable you to do this.
On top, we also offer:
A competitive remuneration package, including a discretionary bonus scheme
A defined contribution pension scheme
Life insurance
Healthcare benefits
Income protection
25 days annual leave, plus bank holidays and two 'Company' days a celebration day for you and an extra day over Christmas, and the option to purchase additional holidays
Corporate Social Responsibility (CSR) allowance
Flexible working
A flexible benefits package
Development programmes including technical and nontechnical training support and mentor pro