IT Support Intern - London, United Kingdom - IK Partners

Description

Job description:

IK Partners ("IK") is a Pan-European private equity firm focused on investments in the Benelux, DACH, France, Nordics and the UK.

Since 1989, IK has raised more than €14 billion of capital and invested in over 183 European companies.

IK supports companies with strong underlying potential, partnering with management teams and investors to create robust, well-positioned businesses with excellent long-term prospects.

IK is looking for its new IT Intern to support them during a full-time internship of 12 months. The position will fit a recent graduate with a strong interest in IT looking to gain more experience.


Main Responsibilities:

Exposure to many of the newest IT technologies whilst working to resolve help-desk tickets and maintain existing hardware.

The role provides both remote and in-person support, assisting with the management and maintenance of a variety of IT hardware.

• Ownership of helpdesk tickets by following issues through troubleshooting stages to resolution, offering support onsite and to remote users
• Communicating status of helpdesk tickets with a friendly and patient disposition
• Maintenance of existing equipment (user's laptops, desk equipment, VC room equipment)
• Play a role in the onboarding of new employees by preparing and configuring laptops and other equipment (iPhones, iPads, desk equipment)
• Support all other operations of the IT team with a view to ensuring that all user's requirements and expectations are met in an appropriate manner.
• Excellent communication skills both written and verbal, keeping users updated on the status of their requests. Regular communication with both the UK and Paris based IT team and users in our other European locations.

Required Experience:

• Good knowledge of Windows 10/11 devices and Microsoft Office apps (Excel, Word, Outlook, etc)
• Basic Knowledge of iOS Devices (iPhone or iPads)

Job requirements:


Our Expectation

• Fluent spoken and written English
• Passion for technology and IT systems
• Ability to work together as part of a team and communicate clearly.
• Ability to learn on the go and quickly adapt to and support new systems and technologies.
• Ability to demonstrate problem solving, sense of ownership and responsibility.

Our Offering

• Dynamic and supportive working environment with onthejob and online training provided.
• Opportunity to work with a broad range of colleagues in a diverse and inclusive, family workplace culture.
• Insight into the workings of a leading European private equity firm
• This is a fulltime role, based 5 days a week in our London office.